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Service Center Manager
Updated on 3/30/2023
Jacksonville, FL, USA
Experience Level
Desired Skills
Customer Service
  • Bachelor's degree in business, technology, operations management or related field or equivalent work experience is required
  • 5+ years' industrial and/or relatable leadership experience, within a complex industrial or operations environment
  • 3+ years' previous business management experience, including direct P&L responsibility
  • 3+ years' rental management experience preferred
  • 3+ years' experience in related field of pumps, pumping systems, equipment rental or construction preferred
  • Strong management skills including the ability to make decisions with minimal supervision, strengths in goal setting, delegation, coaching and motivating
  • Highly developed management,organizationand communication skills
  • Demonstrated ability to build and continuously motivate highly effective teams
  • Successful track record in managing budgets and/or P&L responsibility
  • Effective leadership, motivational, organizational and communication skills
  • General knowledge of the operation and maintenance of a facility
  • General knowledge of mechanical and pumping designs; hydraulics; pneumatics; water flow; diesel, gas and electric motors preferred
  • Effective interpersonal skills with customers, employees, and management team
  • Ability to effectively communicate verbally and in writing
  • Ability to demonstrate effective negotiation and influencing skills along with knowledge of selling practices and techniques
  • Proficiency in Microsoft Office products and the use of computer applications
  • Daily Operations
  • Manage labor, maintenance and repair costs while maintaining product quality
  • Maintain flexible, efficient and effective work flows and systems to reach financial and operational excellence. Contribute to the development and deployment of systemic improvements to enhance the safety, quality, capacity and capability of business processes within the service center. Execute continuous improvement opportunities using six sigma and lean methodologies to achieve business goals
  • Coordinate equipment requirements to maintain an inventory adequate for efficient operation and maximum utilization. Routinely assess the need for rental equipment through feedback from sales personnel, customers and suppliers
  • Contribute to the development to increase capacity within the service center to support service and repair on multiple Xylem product lines
  • Utilize Net Promoter Score to identify opportunities for improving customer satisfaction and enhancing the customer experience. Collaborate with marketing and sales teams to recognize areas of customer dissatisfaction and develop plans to improve
  • Ensure compliance of local, state and federal laws and regulation (EPA, OSHA, DOT, ADA and EEOC). Satisfy customer, corporate and contractual reporting requirements and needs
  • People Leadership
  • Ensure the maintenance of a hazard-free and safe operating work environment. Serve as a role model and set a positive example for the entire team in all aspects of business and human resource management
  • Promote and encourage a culture of teamwork employing best practices that benefit all employees
  • Continuously coach and develop the skills and knowledge of all employees and model Xylem's Core Values of: Respect, Responsibility, Integrity and Creativity
  • Assess employee performance based on clearly communicated expectations and hold employees accountable for performance
  • Deploy matrix management leadership skills to effectively build relationships with peer managers to drive employee performance and accountability
  • Performance Metrics
  • Safety Score Card (IFR/ISR)
  • Operating Income
  • Inventory Accuracy
  • Sales & Orders
  • Working Capital (accounts receivable)
  • Customer Service (Net Promoter Score)
  • Additional duties and responsibilities may be required based on organization needs

10,001+ employees

Innovative water solutions
Company Overview
Xylem helps consumers solve water. The company works to bring clean water, sanitation and hygiene education to schools and communities in emerging markets, and respond with water solutions when disaster strikes around the globe
  • Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.
  • Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.
  • Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.
  • Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.
Company Core Values
  • Respect: for each other, for diversity of people and opinions, for the environment
  • Responsibility: for our words and actions, for customer satisfaction, for giving back to our communities
  • Integrity: for acting ethically, for doing what we say we’ll do, for having the courage to communicate with candor
  • Creativity: for thinking beyond boundaries, for anticipating tomorrow’s challenges, for unlocking growth potential