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Client Services Intern
Posted on 2/14/2023
Chicago, IL, USA
Experience Level
Desired Skills
  • Highly proficient skills in Microsoft Office Suite, Powerpoint, and Keynote
  • Excellent word-processing skills
  • Excellent oral and written communication skills
  • A thorough, detail-oriented mindset where organization is prioritized
  • Ability to multi-task and meet tight deadlines
  • Ability to work well under stress and in a dynamic environment
  • An outgoing, self-motivated and assertive personality
  • Good balance between working independently and with a team
  • Effective interpersonal skills and the ability to be a global thinker
  • Ability to proactively and diligently follow up with teams
  • Good use of tact and judgment
  • In your second or third year of university study or the first year of a two year educational program
  • Strengthen opportunity for continuous learning
  • Improve collaboration and team relationships
  • Increase employee engagement
  • Develop a trusting relationship with clients and partner agencies
  • Represent Critical Mass's values and mission
  • Begin to understand and showcase Critical Mass service offerings
  • Organize and set agendas for weekly client meetings
  • Assume ad-hoc requests and assist in the coordination, preparation, and promotion of projects and special events
  • Prepare appropriate presentations and present data from varying sources
  • Liaise with Client Services and Project Management teams
  • Schedule meetings and facilitate meeting needs with internal teams, departments, clients, and vendors
  • Liaise and communicate on behalf of Client Services department
  • Coordinate between agencies regarding client information and document sharing, meeting scheduling, and communication maintenance
  • Support Marketing and Business Development department teams as required
  • Begin to understand financial literacy per account
  • Further develop digital acumen and performance marketing
  • Grow your knowledge of digital marketing and trends in the industry
Critical Mass

501-1,000 employees

Digital experience design agency
Company Overview
Critical Mass was founded when a design visionary and a successful entrepreneur came together with a focus on digital experiences in a rapidly evolving space. Critical Mass has helped global brands reimagine digital and transform their businesses though strategic consulting, innovative creative ideas and cutting-edge technology thinking.
  • Professional Development Spending Account that can be used for conferences, courses, subscriptions, books
  • Competitive pay and benefits
  • Match charitable donations up to $100USD
  • Flexible, reasonable work-from-home arrangements whenever possible
Company Core Values
  • Honest
  • Inspired
  • Driven
  • Purposeful
  • Real
  • Equal