JR 4365
Campus Operations Manager
Los Angeles, CA 90004
Salary: $68,831.00 to $83,595.00 per year
Pay Frequency: 24 Pay Periods Per Year
Full Time
Non-Exempt
Driving Required

PATH is seeking candidates passionate about helping others make a positive change in their lives to join our Administration team as the Campus Operations Manager at the RHC Office.

ABOUT PATH
Since its foundation in 1984, PATH (People Assisting The Homeless) has pioneered bold and effective approaches to assist people experiencing homelessness. PATH operates services throughout California, connecting our clients to a comprehensive continuum of homelessness prevention, street outreach, employment preparation and placement assistance, individualized case management, supportive services, interim housing, and permanent supportive housing. 

ABOUT THE JOB
As part of the Administration team, the Campus Operations Manager this position plays a crucial role in supporting the daily operations, administration, and efficient functioning of the PATH Metro Villas campus. This role ensures our external partners and vendors have the necessary resources and information to provide appropriate services and responses to support all members of the campus community. This role serves as the first point of contact for staff in relation to campus operations which may involve but not limited to: admin support, events, general inquiries, parking, building access, and safety escorts. This role is heavily responsible for managing vendor relationships and deliverables in accordance with specified agreements and internal policies and procedures. Moreover, this role will oversee and implement accurate record keeping and data entry via electronic file management and software systems in addition to generating training content for select vendors or service providers. 

Position Responsibilities include: 

• Spearhead tasks to ensure smooth day-to-day operations including but not limited to functions of select vendors, service providers and 24/7 campus security; afterhours and weekends included 
• Participate in meetings related to campus operations, taking meeting minutes and creating agendas 
• Liaison between selected contracted vendors and central point-of-contact; communicating daily campus needs, coverage, and scheduling for the campus 
• Collect, review, input and investigate daily reports submitted by vendors or service providers; addressing concerns directly with vendors and escalating to internal and external supervisor(s) as needed 
• Generate monthly reports and summary of highlights including action items and/or plans for resolutions 
• Collaborate with Administrative Manager and/or Director of Administration & Campus Operations to review campus needs including but not limited to: events, parking, safety concerns, and Welcome Center activity. 
• In collaboration with Director of Admin & Campus OPs, develop and implement standard operating procedures and policies related to vendors, service providers and general campus operations  
• Develop digital presentations and training resources; facilitate in-person trainings for selected vendors, as needed 
• Collect, input and investigate reports submitted by vendors or service providers; addressing concerns directly with vendors and escalating to supervisor as needed 
• Maintain digital library of all records and materials, ensuring accuracy, proper distribution and retrieval 
• Serve as the first point of contact for staff on all security related matters; often requiring immediate response afterhours and/or weekends 
• Oversee and respond to all parking related items including but not limited to: reservations, requests, placards, and issues 
• Manage internal and external requests for camera footage and/or building access in accordance with internal policies and confidentiality parameters 
• Oversee the operation, maintenance, and/or troubleshooting of software systems including centralized ticket system for the admin dept., which may include building access and CCTV for the campus 
• Key member of emergency response team for the campus; specific role to be designated as needed 
• Collaborate with internal Environmental Health and Safety personnel 
• Liaison to external partners, property management, agencies and law enforcement as needed; normal operating hours, after-hours and weekends as needed 
• Evaluate service provider documents and guidelines, ensuring are in alignment with PATH directives and philosophy (i.e. customer-service, response methods, informed care, de-escalation etc.) 
• Collaborate with vendor/service provider and Director of Admin & Operations to service provider documents and guidelines, ensuring are in alignment with PATH directives and philosophy (i.e. customer-service, response methods, informed care, de-escalation etc.) 
• Utilize multimedia elements, including graphics and videos, to enhance the effectiveness of training materials. 
• Evaluate the effectiveness of training programs through feedback mechanisms and make continuous improvements. 
• Maintain and update a library of digital training materials and resources. 
• Collaborate with campus facilities staff to optimize vendor/service provider outcome as appropriate 
• Enforce campus parking policies, ensuring compliance and addressing violations through appropriate channels. 
• Assist in the preparation and distribution of communications to vendors and/or service providers, such as memos and announcements. 
• Maintain inventory of supplies, materials and equipment. 
• Must demonstrate a commitment to diversity, equity, and inclusion through inclusive service delivery, continued learning and development, modeling inclusive behaviors, contributing to an inclusive work environment, proactively mitigating bias in internal and external systems as well as interactions with internal and external stakeholders. 
• Perform all other duties as assigned or required. 

WHAT YOU BRING
We’re looking for candidates with:

• Analytical Skills and Attention to Detail: Gather and interpret data, identifying trends, patterns, and insights to inform decision-making. Ability to consistently produce high-quality work, ensuring accuracy and precision in all tasks.
• Collaboration and Teamwork: Work effectively with others, seeking out and building positive working relationships with colleagues, participants, and stakeholders. Work effectively with others, contributing to team goals and recognizing the strengths and contributions of others.
• Communication: Convey information clearly and effectively (both verbally and in writing) to individuals and groups in a manner that informs, engages and maintains their attention.
• Creativity and Initiative: Take action and make decisions without being prompted, demonstrating a proactive approach to work and a willingness to take on additional responsibilities. Think outside the box, generating innovative solutions to problems or challenges.
• Critical Thinking and Problem Solving: Analyze and evaluate information and situations, identify key issues, consider alternatives, and make logical decisions based on sound reasoning that will achieve the desired outcome.
• Ethics and Boundaries: Maintain ethical and professional standards, demonstrating honesty, integrity, and a commitment to doing the right thing in all situations while maintaining professional boundaries.

PREFERRED QUALIFICATIONS

• Five (5) years’ experience in a managerial role 
• Four (4) years’ experience within one of the following: security, law enforcement environment, or emergency preparedness/response environment

MINIMUM QUALIFICATIONS

• Three (3) years’ experience in a managerial role 
• Two (2) years’ experience within one of the following: security, emergency preparedness, crisis planning or health and safety

MANDATORY REQUIREMENTS
Regardless of qualifications, candidates must:

• Have employment eligibility verification
• Have or be able and willing to obtain CPR/First Aid training
• Successfully complete the following as a condition of hire:
  • Tuberculosis Test
  • Background Screening
  • Drug Test

DRIVING
Driving is an essential function of this position. To meet the employment requirements for this role, all candidates must: 

• Have reliable transportation
• A valid driver’s license
• Proof of insurance and ownership for personal vehicles used during work duties
• The ability to qualify for PATH’s insurance coverage