Technical Support Engineer @ Moxe Health

Who You Are:

Moxe is searching for a Technical Support Engineer to join our growing team!

You thrive on digging deep into technical issues and forging new processes to improve application supportability. You enjoy engaging with challenging problems, collaborating on improvements to team tools and documentation, troubleshooting customer issues, and above all, making customer’s happiness a top priority.

What You’ll Do:

Technical Support Engineers work deep in the guts of the Moxe system, ensuring customers have a world class experience. As you roll up your sleeves to keep everything running smoothly, you’ll also collaborate within the Support team and work on projects you find engaging. Your day will be a mix of monitoring, troubleshooting, scripting, and weighing in on questions from customers, Engineering, and others on the Customer team.

Ensure Moxe’s applications run smoothly by:

Providing exceptional customer support by taking ownership of customer related issues and see problems through to resolution
Identifying, triaging, and remedying application issues, and engineering the processes used to do so
Responding to alertsand tickets, plus designing and improving the application monitoring processes and systems
Building tools collaboratively to automate away the team’s work
Working with Engineering, Customer Success, and Product teams to enhance product functionality and reliability

What You’ll Bring:

1 - 4 years of experience in a Technical Support, Systems Engineering, Application Engineering, or DevOps role supporting a SaaS or large database application
Familiar with SQL and experience in a scripting language, ideally Python
Experience working in healthcare technology and familiar with data privacy rules
Strong analytical, organizational, problem solving, and troubleshooting skills
Fast learner who thrives on digging into difficult and complex problems

What We Offer:

Flexible PTO
8 paid holidays
Paid Parental Leave
Medical, Dental, Vision, FSA
401K, Life Insurance, Short / Long Term Disability
Professional Development

#LI-Hybrid

Who We Are:

High quality, affordable healthcare is a basic human right and at Moxe, we are committed to making it a reality. We’re on a mission to slash billions from healthcare costs. It’s no secret that the US healthcare system is rife with inefficiencies and unnecessary costs. While the rest of us have migrated to interconnected, digital platforms, healthcare still uses paper, pdfs, snail mail and fax to transmit information.

We know there is a better way to deliver healthcare. Data exchange today consists of mailing or faxing paper files and pdf’ing endless records from existing Electronic Medical records. It can take months to process and compile those records into usable data. Our platform enables providers and health plans to exchange clinical data instantly, saving the entire system (patient to provider to plan) time and money in the process.

Who are we? We’re a steadfast team of innovators, problem-solvers, and truth-seekers, dedicated to disrupting the status quo. Got the moxie to challenge the US healthcare system? Let’s talk.

Got Moxie?

Join Moxe! We’re a fast-growing company focused on making a difference in healthcare. An equal opportunity employer, Moxe is looking for passionate, inclusive team players who like to solve problems, think outside the box, and thrive in a dynamic environment. We hire great people from diverse backgrounds, and that makes us stronger. If you share our values: integrity, transparency, respect, frankness, persistence, and unity, let’s talk.

All qualified applicants will receive consideration for employment irrespective of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

To request reasonable accommodation or if you need assistance to complete the job application, contact [email protected]