Health Home Care Management Coordinator

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

601 Elmwood Ave, Rochester, New York, United States of America, 14642

Opening:

Worker Subtype:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

40

Department:

500134 Psych SMH Long Term Care

Work Shift:

UR - Day (United States of America)

Range:

UR URCA 207 H

Compensation Range:

$23.51 - $31.74

Responsibilities:

Provides professional comprehensive care management services to patients of the Strong Memorial Hospital, Health, and Health Home Care Management Program. Collaborates with health, behavioral health and social service providers and is responsible for assessing patient’s needs, developing and managing care plans with patients enrolled in care management. Special focus will be serving the most complex, high utilizing patients that need comprehensive care management services. Health Home core services include, but are not limited to: care coordination, heath promotion, comprehensive transitional care, enrollee and family support, referral to community and social supports, use of technology to link services.

ESSENTIAL FUNCTIONS

• Under general direction and with considerable independence, performs complex care management services consistent with all URMC and NYS Regulations and Policies for the provision of Health Home Services. Establishes and maintains cooperative working relationships with community providers to obtain needed services and support for enrolled patients.  Utilizes community and family resources to create sustainable support systems for patients.  Develops, reviews and discusses plans with patient and care team, focusing on linking individuals to clinical and social services with system and community providers.  
• Coordinates outreach and engagement activities focused on finding, connecting and retaining patients in Health Home Care Management Services.  Interacts with patients via telephonic outreach and in person encounters, such as primary care settings, behavioral health clinics, home, jail, hospital, homeless shelters, and other community settings.
• Conducts assessments, as appropriate, for enrollees identifying service needs that contribute to developing the patient centered care plan.  Develops a comprehensive Care Management Care Plan using person centered practices for each patient.  Care plans highlight and support patient goals, objectives and care management interventions intended to increase self-efficacy and increase engagement with community providers that will support the achievement of patient’s goals.  Periodically reviews and discusses plan with patient and care team focusing on linking the individual to needed clinical and social services with system and community providers. Completes timely and thorough documentation of services in electronic medical records in compliance with all hospital policies and Health Home regulations. Assists with record reviews and quality initiatives.  
• Monitors utilization of services and encourages enrollees to follow treatment recommendations, ensures that care is accessible, attended and effective.  
• Partners with patients and community providers to reduce unnecessary emergency and inpatient services, supports patient in transitions of care, keeping all appointments and addressing barriers as needed.  Supports population health initiatives.  Performs other responsibilities and projects as assigned.
• Other duties as assigned

MINIMUM EDUCATION & EXPERIENCE

• Bachelor’s Degree in an appropriate human services field required.
• One year of experience in providing direct services to people with serious mental illness, intellectual/developmental disabilities, alcoholism/substance abuse, or experience effectively linking people with services that address social determinants of health or an equivalent combination of education and experience required.

KNOWLEDGE, SKILLS AND ABILITIES

• Must possess and maintain a valid New York State driver’s license, have a satisfactory driving record and have access to an automobile.Must pass NYS DOH Health Home and URMC background check requirements required.

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.