• Shift Times (EST): 8am-6pm & 10am-8pm

*We are currently considering applicants from the following states: VA, TX, GA, NC, NJ, NY, FL, CT, MA, IL, MD, DC, and PA*

Laptop and $30 internet stipend provided. This role includes two 10 minute paid breaks and one 30 minute unpaid lunch per shift. 

What You’ll Do:

• Provide a top-notch client experience while answering a high volume of incoming calls from existing and prospective clients to address inquiries related to scheduling appointments, services offered, and general pet care and clinic information
• Review and respond to a high volume of emails (this may be over 260 emails a day!) focused on sending and receiving medical records
• Triage and route calls to virtual nurses or clinic team members if needed (this may be over 100 calls a day!)
• Assist with various administrative tasks such as clinic reschedules
• Utilize multiple programs and platforms to document client interactions such as Zendesk and Vetspire
• Utilize Slack and Google platforms to communicate with our virtual nurses and clinic team members (including in-clinic Care Coordinators, Nurses, and DVMs)

You Have:

• Previous experience of at least 1 year in a high-volume call center environment, with a proven track record of handling inbound and outbound calls in the health industry.
• Strong ability to manage and prioritize a significant volume of emails on a daily basis.
• Proficiency in call routing and effective communication with team members to ensure seamless client interactions
• Experience with administrative tasks, including appointment scheduling and rescheduling.
• Familiarity with using customer relationship management (CRM) software such as Zendesk and Vetspire.
• Comfortable using communication platforms like Slack and Google to liaise with remote team members and clinic staff.
• Excellent active listening skills to ensure client needs are met effectively and efficiently.
• Ability to handle a dynamic and fast-paced work environment while maintaining a high level of professionalism and customer service.
• Strong organizational skills and the capacity to meet and exceed call and email performance goals.
• Dedication to delivering exceptional client experiences and ensuring client satisfaction at all times.
• Comfortable being online and available for taking calls for 8-9 hours per shift.
• Previous experience in answering 90+ calls per shift.
• Access to a quiet working space to ensure clear and professional communication during calls

We Offer:

• Support for your physical and mental wellness: medical, dental & vision plan options and access to mental health support programs
• Time for you and loved ones: great PTO, fully paid parental leave over your time at Bond, discounted Bond Vet services for pets
• Dedication to your financial future: 401k match and competitive pay: starting pay range is $16-18/hr depending on experience
• A place to grow: culture that is centered in learning and development, career pathing, mentorships, empowerment and trust