What You’ll Do

• Serve as an initial point of contact for employees seeking technical assistance.
• Oversee and manage the relationship with our outsourced IT service provider. 
• Collaborate with the outsourced IT team to procure equipment, track equipment inventory and issue equipment (i.e. new hire onboarding).
• Document, track, and monitor problems in a ticketing system.
• Advise employees on methods, steps, and actions to resolve and avoid future IT related issues and provide documentation as needed.
• Support installs or upgrades of software or devices.
• Perform local and remote troubleshooting.
• Adhere to all security practices and procedures to safeguard company resources.
• Coordinate and manage relationships with hardware and software service providers.
• Develop and implement incident response plans in coordination with outsourced IT and service providers.
• Monitor security alerts and incidents, providing timely and effective responses.
• Assist in efforts to achieve and maintain compliance with relevant standards (e.g., ISO 27001, SOC II).
• Manage security awareness training vendor.
• Build and maintain excellent working relationships with employees.

What You’ll Need

• Bachelor’s degree in information technology or a related field or a combination of experience.
• 2 - 4 years of related experience.
• Proficient in working with Apple products and Mac OS.
• Experience with Microsoft products.
• Experience procuring and configuring employee hardware including laptops, printers, and phones.
• Familiarity with hardware systems, networking equipment, and security appliances
• Excellent project management and organizational skills.
• Effective communication skills for collaborating with internal and external stakeholders.

Benefits & Perks

• Competitive Pay & Equity
• Medical, dental and vision plan participation
• Strong 401K matching program
• In-office free lunch & snacks
• Gym Reimbursement
• But above all, be part of an amazing team! Together, we’ll make this world a safer place!