Competitive Intelligence Engineer or Manager
Observability, Remote
Posted on 2/18/2023

5,001-10,000 employees

Data management & visualization platform
Company Overview
Splunk's mission is to address the challenges and opportunities of managing massive streams of machine-generated big data. Splunk is the leading software platform for machine data that enables customers to gain real-time Operational Intelligence.
California, USA • Los Angeles, CA, USA • Raleigh, NC, USA • Plano, TX...
Experience Level
  • 5-7 years of experience as a Competitive Intelligence practitioner, or, a field facing technical role, such as a TMM or Sales Engineer, with Observability domain specific experience
  • Familiarity with one or more competitive intelligence methodologies and/or CI knowledge management platforms (i.e., Klue, Crayon, WatchMyCompetitor, etc.)
  • Exceptional communication skills are required to support audiences which consume information in a variety of methods, such as written, recorded, live, etc
  • Solid understanding of the sales lifecycle and purchaser mindset
  • Ability to collect, analyze, categorize, and make recommendations based on exceptional volumes of data or very little data at all, and to openly incorporate feedback received from field teams
  • Association with or training from SCIP, Academy of Competitive Intelligence (ACI), or similar is not required but is considered a plus. All team members will be offered SCIP membership, as well as CI specific training opportunities
  • Bachelor's degree in Computer Science, Engineering, IT practices, etc., or equivalent practical experience, and, the desire to learn continuously once onboard
  • Take pride and have a genuine interest in researching the holistic Observability landscape (e.g., Application Performance Monitoring, IT Operations, IT Service Intelligence, Real User Monitoring, Synthetic Monitoring, etc.), including current and emerging tactical and strategic trends
  • Become an expert at the Splunk portfolio of products and how we help customers solve their most critical use cases across their Security, O11y, and platform needs, with the primary focus on competitive differentiation for O11y
  • Utilize multiple research methods to develop and maintain business and technical expertise related to vendors in the Observability landscape
  • Validate your research with cross-functional stakeholders and present Splunk's combined competitive assessment in oral and written formats to various internal consumers
  • Work with portfolio and technical marketing to formulate competitive sales strategies, product demonstrations, content, and collateral, keeping this continuously up to date for a selection of competitors
  • Directly and frequently support sales teams (including technical sales) with 1:1 deal support typically through an internal briefing/support process
  • Contribute up-to-date competitive intelligence content to Sales Enablement and New Hire Training programs
  • Work with the Analyst Relations team to support briefing content and survey/inquiry responses, and consume information shared from the analyst community
  • Become a key contributor to win/loss discussions and reporting including trend analysis and report building
  • Support Product Management with product feature analyses
  • Contribute to the maturation of the competitive intelligence program through identifying and implementing ideas to support positive change
  • Conduct all competitive intelligence activities with the highest ethical standards and methods exemplified by organizations such as Strategic and Competitive Intelligence Professionals (SCIP) SCIP
  • ~10-15% travel expected
Desired Qualifications
  • Familiarity with the OTEL project is a plus