Professional Services Senior Manager

The Brightree Professional Services Resupply Senior Manager will lead a highly motivated and thriving team of Resupply professional services implementation Consultants, Project Managers, Data Operations Analyst, and Trainerfocused on client success, employee engagement, organizational collaboration, and financial objectives. This role requires a positive attitude, strong interpersonal skills, multi-tasking ability, strong professional verbal and written communication skills, and analysis abilities.

The Senior Manager will report to the Senior Director of Professional Services. 

Let's Talk about Responsibilities:

• Establish and drive the overall vision and strategic plan for Professional Services teams.

• Work closely with the Senior Directorand Sales to set the strategy for supporting and implementing Brightree customers

• Accomplish challenging financial, customer and project success objectives 

• Ensure successful delivery and execution of all customer interactions within Professional Services

• Build collaborative relationships with other Brightree teams, specifically Product Management, Development, Sales, Customer Success and Customer Support 

• Enhance company reputation, credibility, and visibility around the fulfillment of robust client implementations involving the consulting and delivery of products and services

• Develop the Brightree consulting business through the implementation of programs to maximize customer satisfaction, product usage, and company’s revenues.

• Directs the development and monitoring of Professional Services OKRs, performance standards, and priorities

• Provide guidance, support, and training to ensure the team is aligned with implementation best practices.

• Foster a culture of collaboration, accountability, and continuous improvement.

• Identify and implement process improvements to enhance the efficiency and effectiveness of the implementation process

• Define enhancements to streamline future implementations 

• Oversee implementations and assistproject manager as needed to address escalations, project roadblocks, and/or concerns

• Maintain strong relationships with stakeholders, ensuring customer expectations are met.

• Lead efforts to continuously improve the implementation process

• Create implementation business review details and present to senior leaders

• Support monthly readouts of implementation process

Let's Talk about Qualifications and Experience:

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.

• Proven experience managing complex software implementations.

• Strong understanding of project management methodologies, and tools (ex. MS Project, Smartsheet, etc.)

• Familiar with cloud-based applications, SaaS

• Minimum of 5 years of experience in software implementation, with at least 5 years in leadership and/or managerial role.

• Minimum of 5 years managing or leading implementation teams.

• Lean Six Sigma Certification. Preferred

• Salesforce.com experience.

• Smartsheet knowledge and experience.

• Professional Service management experience.

• Strong project management skills and the ability to work in a fast-paced, collaborative, project-oriented environment.

We are shaping the future at ResMed, and we recognize the need to build on and broaden our existing skills and continue to attract and retain the world’s best talent. We work hard to offer holistic benefits packages, provide flexible work arrangements, cultivate a workforce culture that allows employees to grow personally and professionally, and deliver competitive salaries to our team members. Employees scheduled to work 30 or more hours per week are eligible for benefits. This position qualifies for the following benefits package: comprehensive medical, vision, dental, and life, AD&D, short-term and long-term disability insurance, sleep care management, Health Savings Account (HSA), Flexible Spending Account (FSA), commuter benefits, 401(k), Employee Stock Purchase Plan (ESPP), Employee Assistance Program (EAP), and tuition assistance. Employees accrue fifteen days Paid Time Off (PTO) in their first year of employment, receive 11 paid holidays plus 3 floating days and are eligible for 14 weeks of primary caregiver or two weeks of secondary caregiver leave when welcoming new family members.

Individual pay decisions are based on a variety of factors, such as the candidate’s geographic work location, relevant qualifications, work experience, and skills.

At ResMed, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.  A reasonable estimate of the current base range for this position is: $146,000 - $182,000

​For remote positions located outside of the US, pay will be determined based the candidate’s geographic work location, relevant qualifications, work experience, and skills.