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Customer Success Associate
Posted on 1/24/2023
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Sales
Communications
Requirements
  • Passionate about educating and influencing providers
  • Excited to solve problems and explore different resolution strategies
  • A strong believer in individual accountability and excel in project management
  • Intellectually curious and looking to develop and grow provider and user success
  • Enthusiastic about working in a diverse and supportive team environment
  • A motivated self-starter driven by metrics, targets, and goals
  • Bachelor's degree or equivalent
  • Stellar communication and interpersonal skills
  • Strong attention to detail, highly organized, and a quick, curious learner
  • Motivated self-starter with problem solving and issue resolution skills
  • Ability to think on your feet and thrive in a dynamic, start-up environment
Responsibilities
  • Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in
  • Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption
  • Becoming an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts
  • Using effective time management and account prioritization for consistent client outreach throughout your accounts
  • Optimizing customer accounts by improving engagement, adoption, and overall realized value
  • Working closely with local sales and other teams across the business to optimize your accounts
Zocdoc
Company Overview
Zocdoc is a technology company that provides better healthcare experience for millions of patients every month.