Customer Success Associate @ Zocdoc

Our Mission
Zocdoc is the tech company at the beginning of a better healthcare experience. Every day, we are driven by our mission to give power to the patient, building products and services that simplify and streamline the overall healthcare journey for patients and providers, delivering the modern healthcare experience they expect and deserve.

Healthcare moves slow. We move fast. Patients deserve speed and convenience.

Your Impact on our Mission

As a Customer Success Associate, you will be the driving force in helping our providers maximize their experience on Zocdoc. In this role, you will work directly with clients and internal teams with a focus on increasing provider value throughout their time on Zocdoc. A successful candidate will be able to learn about the Zocdoc product and develop expertise across our different features. You will also learn about how to work with providers, how their practices operate, and how they use Zocdoc within their practice. You will develop skills like pipeline management, persuasion, resilience, and project management in order to set yourself up for success as you continue to grow your career.

You’ll enjoy this role if you are…

Passionate about educating and influencing providers
Excited to solve problems and explore different resolution strategies
A strong believer in individual accountability and excel in project management
Intellectually curious and looking to develop and grow provider and user success
Enthusiastic about working in a diverse and supportive team environment
A motivated self-starter driven by metrics, targets, and goals

Your day to day is…

Driving practice performance by effectively communicating feature value and handling objections to maintain setup and increase buy in
Influencing providers to deepen their partnership with Zocdoc, including driving existing patients bookings and new feature adoption
Becoming an expert on products in Zocdoc and making tailored recommendations to practices to improve setup on your accounts
Using effective time management and account prioritization for consistent client outreach throughout your accounts
Optimizing customer accounts by improving engagement, adoption, and overall realized value
Working closely with local sales and other teams across the business to optimize your accounts

You’ll be successful in this role if you have…

Bachelor’s degree or equivalent
Stellar communication and interpersonal skills
Strong attention to detail, highly organized, and a quick, curious learner
Motivated self-starter with problem solving and issue resolution skills
Ability to think on your feet and thrive in a dynamic, start-up environment

Benefits:

Competitive PTO
100% paid employee health benefit options
Employer funded 401(k) match
L&D offerings + a free LinkedIn learning account
Corporate wellness programs with Headspace and Peloton
Sabbatical leave (for employees with 5+ years of service)
Competitive parental leave
Cell phone reimbursement

Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details.

Remote Base Salary Range

$41,000—$52,000 USD

About us
Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our six core values. Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish.

Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - Together, Not Alone, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws.

Return to Office

The safety and health of our team members is our top priority. As local case numbers and regulations allow, our NYC office will be accessible to all employees five days a week, though working in-office remains completely voluntary; everyone is invited but nobody is required to work in the office. For team members who work in-office days, we will provide an experience that supports social interaction, collaboration, and of course all of our regular perks such as free lunch. Learn more about our return to office philosophy, plans, and updates here!