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Jr. Knowledge Base Administrator
Posted on 1/18/2023
INACTIVE
Locations
Remote
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Customer Service
Requirements
  • 1+ year of customer service experience
  • Excellent writing skills and the ability to learn and create process documentation and/or reference information
  • Ability to articulate complex technical topics clearly (both written and verbal)
  • Ability to verbally communicate customer experience pain points to various levels of the organization
  • Highly organized and strong attention to detail
  • Ability to problem-solve and think on your feet
  • Experience with Kustomer or similar customer service software
  • Impeccable computer skills and knowledge
  • Experience gathering & presenting data
  • Bachelor's degree preferred
  • You're passionate about product knowledge and sharing your learnings with colleagues
  • You are the one that is always taking the initiative to draft a procedure
  • You can find the typos in any article (a real copy ninja.. It's a talent)
  • You enjoy working both collaboratively and independently
  • You always want to be “in the know”
  • You enjoy structure when it comes to content
  • You're excited about Misfit Market/Imperfect Food's mission to fight food waste
  • Sedentary work; involves sitting most of the time
  • Regular work with computers, including keyboards, mouses, and screens
Responsibilities
  • Gather institutional knowledge and consolidate it into a user-friendly Knowledge tool
  • Provide clear and concise processes and workflows within Knowledge Base
  • Drive awareness and adoption of Knowledge base processes and systems
  • Partner with Subject Matter Experts throughout the organization to create, author, and implement knowledge offerings
  • Create and update knowledge base (FAQs) and research various sources of information to keep current
  • Maintain an accurate Knowledge Base, including regular reviews of existing information and updating and/or removing information that is no longer valid
  • Continuously improve self-service and faster case resolution with a focus on ease of access to information
  • Edit knowledge articles for grammar and spelling
  • Take ownership of assigned knowledge base projects and initiatives
Imperfect Foods

1,001-5,000 employees

Sustainably sourced food delivery
Company Overview
Imperfect Foods is on a mission to eliminate food waste and build a better food system for everyone.
Benefits
  • Free Imperfect credit
  • 401(k)
  • Competitive Pay
  • Stock Options
  • Medical, Dental, & Vision insurance
  • Parental Leave
Company Core Values
  • Bring an Appetite: We’re ready. We work eagerly and with clear purpose. We always look for new, better ways to do things and are committed to improving ourselves and our work.
  • Lead with Heart: We believe that taking good care of ourselves and bringing positive, collaborative energy is half the battle.
  • Be Imperfect: We believe what’s different about us is what makes us valuable, and that personal and team growth are fueled by learning from mistakes.
  • Use the Whole Carrot: We believe all resources are valuable and should be used with care. We strive to cut waste in all its forms.
  • Grow the Movement: We instill a contagious passion for our mission in those we manage and serve. We constantly seek ways to up our game—signups, hiring, and beyond!