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Customer Success Manager
Commercial Content, Remote
Confirmed live in the last 24 hours
Locations
Wrigleyville, Chicago, IL, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
Marketing
Requirements
  • Experience using and/or implementing content management software within an agency setting or Life Sciences organization (experience with Zinc MAPS or Vault PromoMats/MedComms an advantage)
  • Experience in a consultative role, interpreting customer requirements and challenges to develop product and application solutions
  • Proven understanding of complex product capabilities, use-cases, best practices and challenges (software experience an advantage) and ability to articulate these to an audience of varying perception levels (including IT, business owners, regulatory, marketing, and legal)
  • Strong analytical skills; ability to process and interpret customer data (including product utilization data), in order to help drive adoption and make process improvements
  • Understanding of customer success metrics and industry benchmarks. Proven ability to create, communicate and execute on a success plan
  • Ability to build and maintain strong customer relationships including setting clear meeting cadence with key contacts focused on increasing product adoption (i.e. education sessions, roadmap discussions, adoption plans)
  • Ability to adjust to changing priorities and handle multiple projects at once
  • Proven track record of influencing and managing change
  • Ability to work cross-functionally
  • A motivated self-starter who is able to own the ongoing success of both large and small customers
  • Strong organizational, interpersonal, written, and verbal presentation skills
  • Ability to effectively present to remote audiences
  • Ambitious and driven, thriving in a fast-paced environment
  • Bachelor's degree
  • Ability to travel up to 25%
  • Must be both located in and legally authorized to be employed in the United States or Canada
Responsibilities
  • Align with commercial content customers across IT and business to promote strategic focus and strong program management
  • Evaluate how customers manage their Veeva commercial content investment and identify efficiency and effectiveness gains
  • Educate customers on Veeva products to optimize best practices and consumption of Veeva solutions (e.g. change management and validation)
  • Act as the internal advocate for customer success and business requirement fulfillment
  • Analyze customer data and usage metrics in order to provide insight against industry benchmarks, identify process improvements and drive change
Desired Qualifications
  • Understanding of DAM, MLR review, and US regulatory requirements
  • Experience working within a life sciences software or consulting company
  • Detailed understanding of emerging industry best practices, trends, and/or standards
  • Experience performing software demonstrations or conducting training
Veeva Systems

1,001-5,000 employees

Cloud computing services for pharmaceutical companies.
Company Overview
Veep's mission is to help R&D, quality, and regulatory teams eliminate inefficiencies and bring high-quality, safe, sustainable products to market without compromising quality. The company builds cloud-based tools for pharmaceutical research.
Benefits
  • Parental leave
  • PTO
  • Free food
  • Health, dental, & vision insurance
  • Gym membership reimbursement
Company Core Values
  • Do the Right Thing
  • Customer Success
  • Employee Success
  • Speed