OpenGov seeks to expand its talented Professional Services team with a technically oriented, hands-on Implementation Analyst. The IA is a key member of the team that implements the OpenGov solutions, helping OpenGov customers maximize value from our solutions via a complete, quick, and smooth implementation.

In this role, you’ll be responsible for driving a successful customer implementation from start to finish, setting the underlying foundation of their OpenGov platform, while promoting maximum value for their investment in OpenGov.  As a trusted advisor with deep product knowledge, you’ll understand the customer’s goals, pain points, and workflows.  As a result, you’ll immerse yourself in both our internal operations and the user experience to be able to impartially advocate for OpenGov and our customers.

• You’ll implement OpenGov’s Software-as-a-Service (SaaS) Facilities Management System (FMS) for our customers. This GIS-based SaaS

offering enables our customers to manage their facilities, campuses, and much more.

• You’ll take ownership of the design, configuration and testing of all data transformation, extraction and migration activities into the OpenGov system.

• You’ll serve as the technical lead for software implementation,

configuration, troubleshooting and training-related tasks.

• You’ll build integrations with third-party systems and manage the design,

documentation, testing and deployment stages.

• You’ll provide support that leaves our users raving about the great

• Be the primary technical point of contact for new customers deploying OpenGov, or those expanding to implement additional functionality.

• Drive and manage new customer implementations from start to finish. 

• Confirm customer requirements and needs and provide guidance, assistance, and support to customers in the technical platform configuration.

• Ensure receipt of appropriate datasets from customers, match them to the platform structure, upload them into the system and manipulate them to generate the desired customer views and behaviors.

• Administer training to users.

• Understand customer pain points and partner with cross-functional teams to simplify, enhance and automate existing processes that will improve customer workflow.

• Work closely with the project management, Customer Success Management, and Integration management teams to facilitate and drive a consistent customer experience and ensure successful projects and training for new customers.

• Leverage and continually develop best practices for each data environment and customer vertical to assist in future implementation efficiencies.

• Compliment key product discussions by gathering and communicating customer feedback and feature requests to ensure OpenGov is a “must-have solution.”

• 2+ years of experience in software implementation consulting or transferrable work.

• You’re a detail-oriented problem solver with the ability to effect change in meaningful, innovative ways.

• You’re an effective communicator with the ability to explain complex

issues clearly and simply.

• You have a strong sense of urgency when it comes to evaluating and

resolving customer issues.

• Knowledge and experience in analyzing and reporting large volumes of data.

• Strong Excel skills, including using functions/ formulas to format data such as v-lookup, pivot tables, error-checking, and developing properly formatted reports.

• Excellent interpersonal skills including verbal and written communication skills, teamwork, and customer service mentality.

• Ability to provide clear and effective phone support, assistance, and recommendations to build positive relationships with customers.

• Track record of working in a fast-paced environment while balancing internal procedures and process improvements, all while collaborating with team members.

• Ability to adapt to a rapidly changing product and respond strategically to customer needs.

• Passion for solving customer problems and joy from data management 

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs and SF Business Times’ 40 under 40 class of 2018!

» Funding: $140 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Thrive Capital, and Emerson Collective. Click here to read more about our latest round of funding!

» Board of Directors: Includes iconic Silicon Valley executives John Chambers (former Cisco Chairman and CEO) and Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world).

» Growth: Double growth with 1,000+ governments (and counting) using our products!

» Perks: Fully stocked kitchens, daily breakfast and catered lunches, gym reimbursement, music room, zen room, foosball and pool table, Unlimited PTO and 11 paid holidays, 90% medical premium coverage for employees, fun events, and more! Just look at www.opengov.com/careers 

» Product: Named a Tech Pioneer by the World Economic Forum, our cloud solution leverages cutting-edge technology to innovate on the core processes of Government.

» Mission Driven: We are a technology company helping out our communities, cities, and states. We’re powering more effective and accountable government.

Come join us and make a positive social impact!

» Leadership: CEO Zac Bookman (MPA from Harvard and JD from Yale) is truly a mission-driven CEO. He was named one of the 100 most Intriguing Entrepreneurs by Goldman Sachs, a Tech Pioneer by the World Economic Forum, and SF and Silicon Valley Business Times’ 40 under 40 class of 2018!

» Funding: Over $250 million, Series D company, from top tier investors including Andreessen Horowitz, 8VC, Cox Enterprises, and Emerson Collective.

» Board of Directors: Includes iconic executives John Chambers (former Cisco Chairman and CEO), Marc Andreessen (Time Magazine’s list of the 100 most influential people in the world), Katherine August-deWilde (Vice Chair of First Republic Bank), and Amy Pressman (co-founder, former president, and a current board member of Medallia).

» Growth: Record breaking growth with 1,600+ governments (and counting) using our products and seven acquisitions in the past six years! Click here to read more.

» Culture: Winner of 2023 Top Workplaces USA award, Winner of Forbes 2022 Best Startup Employers, 50 Best Workplaces award. Check out our Careers Video!

» Perks: 90% paid Medical/Dental/Vision premium for employees, fully paid Life and Short/Long term disability insurance, Unlimited PTO, Parental Leave policy, monthly fitness stipend, anniversary awards, and more!

» Product: Named to the GovTech 100 (seven consecutive years), we are the leader in cloud software for our nation’s cities, counties, and state agencies.

» Mission Driven: We are a technology company with a passion for the mission. We’re powering more effective and accountable government.

Come join us and make a positive social impact!