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Customer Success Business Consultant
Central
Confirmed live in the last 24 hours
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Data Analysis
Communications
Requirements
  • 2+ years serving in a digital analytics or consulting role
  • Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoys solving complex problems without straight forward solutions
  • Must be a self-starter, who thrives in fast-paced, start-up environments
  • Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity
  • Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable training large audiences of 50+ individuals
  • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
Responsibilities
  • Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
  • Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
  • Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
  • Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
  • Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
  • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
  • Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
  • Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
  • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
  • Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
  • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
  • Partner with account team to secure renewals and support upsell opportunities through enablement and business value
Desired Qualifications
  • Compensation: Base $75,000 - $125,000 and 12% eligible
Quantum Metric

201-500 employees

Continuous product design platform
Company Overview
Quantum Metric’s mission is to build a platform that empowers companies to deliver digital products their customers will love. The company strongly believes in Continuous Product Design, which is a new approach that helps organizations with their data to deliver digital products that have greater impact, with speed and confidence.
Benefits
  • Flexible work environment
  • PTO plan
  • Health insurance
  • WFH + Internet Stipend
  • Growth opportunities
  • Equity + 401(k) matching
Company Core Values
  • Passion: Be driven by strong interest, excitement, and dedication to what you contribute.
  • Persistence: Have the tenacity to follow-through on projects and goals, both small and large.
  • Integrity: Uphold honesty and the pursuit of strong moral standards, personally and professionally.