🔧 Responsibilities

• Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
• Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
• Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs 
• Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
• Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
• Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
• Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
• Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

💡 Requirements

• 2+ years serving in a digital analytics or consulting role
• Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoys solving complex problems without straight forward solutions
• Must be a self-starter, who thrives in fast-paced, start-up environments
• Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity
• Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable training large audiences of 50+ individuals
• Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities 
• Compensation: Base $75,000 - $125,000 and 12% bonus eligible