Simplify Logo

Full-Time

IT Service Delivery Technician II

Posted on 9/30/2024

Xylem

Xylem

5,001-10,000 employees

Water technology solutions for sustainability

Industrial & Manufacturing
Data & Analytics
Energy

Compensation Overview

$62k - $99kAnnually

Junior, Mid

Colorado Springs, CO, USA

Category
IT Support
IT & Security
Required Skills
Microsoft Azure
Communications
Requirements
  • Bachelor’s Degree in MIS, Computer Science, or relevant concentration preferred, with 2-3 years of experience; or 3 to 4 years of relevant and equivalent business or IT experience.
  • ITIL knowledge preferred, certification a plus. A+, Network+, Microsoft, Cisco, or other relevant technical certifications are also advantageous.
  • Working technical knowledge of current systems software, protocols, and standards, including Directory Services, Windows 10/11, Microsoft 365, Cisco VoIP and Networking, mobile communications, and ServiceNow ticketing system.
  • Hands-on software and hardware troubleshooting experience.
  • Knowledge of applicable data privacy practices and laws.
  • Experience working within a team-oriented, collaborative environment.
Responsibilities
  • Monitor the Help Desk ticketing system (e.g., ServiceNow) and provide timely assistance to customers with incidents, events, problems, requests, and projects.
  • Prepare timely documentation of issue resolution in accordance with knowledge management practices.
  • Deploy computers, printers, multifunction devices, scanners, VoIP phones, and mobile devices using tools like Microsoft Endpoint Manager (Intune) and Apple Business Manager.
  • Ensure connectivity of all equipment including workstations, servers, phones, mobile devices, printers, scanners, and multifunction devices.
  • Manage end-user accounts, permissions, and access rights using systems like Active Directory and Azure AD, following best practices regarding privacy, security, and regulatory compliance.
  • Anticipate, mitigate, identify, troubleshoot, and resolve hardware and software problems with computers, input/output fleet, voice, and video equipment. Escalate incidents as necessary.
  • Analyze the performance of supported devices, identify, and report common issues to the appropriate support groups.
  • Work with business partners and other IT support teams to schedule and perform software and hardware improvements, upgrades, reconfigurations, and/or purchases.
  • Provide IT services for end users, including visitors within the assigned region.
  • Assist with resolving security-related issues, ensuring the integrity and security of enterprise data on host computers and during data transfer in accordance with business needs and industry best practices.
  • Exchange information and knowledge related to IT services with other members of the support team.
  • Coordinate the implementation of desktop and server systems with other infrastructure and applications teams utilizing industry best practices to meet corporate objectives.
  • Practice network asset management as per documented processes.
  • Support application development teams throughout project lifecycles.
  • Perform other duties and special projects as assigned by the team lead.

Xylem develops solutions to address global water challenges using smart technology. The company provides hardware like water pumps and treatment systems, as well as software for hydrographic applications, serving clients such as municipalities and industrial businesses. Xylem stands out by combining both hardware and software offerings while focusing on sustainability and long-term contracts. Its goal is to ensure water security and improve water quality in an eco-friendly manner.

Company Stage

Seed

Total Funding

$10.2M

Headquarters

Washington, District of Columbia

Founded

2011

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
Simplify Jobs

Simplify's Take

What believers are saying

  • Significant investments from firms like Jennison Associates LLC and SageView Advisory Group LLC indicate strong market confidence in Xylem's growth potential.
  • Innovative projects like Reuse Brew demonstrate Xylem's leadership in sustainable water management, potentially attracting more eco-conscious clients and partners.
  • Recognition through awards for sustainability excellence enhances Xylem's reputation as a leader in the water technology sector, which can boost employee morale and attract top talent.

What critics are saying

  • The complexity of managing both hardware and software solutions could lead to operational inefficiencies and increased costs.
  • Dependence on long-term contracts with municipalities and industrial clients may expose Xylem to financial risks if these clients face budget cuts or economic downturns.

What makes Xylem unique

  • Xylem's dual focus on both hardware and software solutions, including advanced water pumps and hydrographic software, sets it apart from competitors who may specialize in only one area.
  • The company's commitment to sustainability and innovative projects like Reuse Brew highlight its proactive approach to addressing global water challenges, unlike competitors who may not prioritize eco-friendly solutions.
  • Xylem's long-term contracts with municipalities and industrial clients provide a steady revenue stream, offering financial stability that many competitors lack.

Benefits

Professional Development – To advance the capabilities of our people, we offer a wide variety of experiences to support our employees’ professional growth and continuous learning.

Total Rewards – We offer comprehensive programs for compensation, benefits, recognition, learning and development, work-life integration and corporate citizenship.

Watermark – Watermark is our corporate social responsibility program working to provide education and access to safe water to ensure healthy lives, gender equality, and resilient communities. Employees have the opportunity to learn and volunteer on various water-related projects.

Employee Networks – Our Employee Networks provide a professional, supportive network for employees from diverse backgrounds, including Women’s, LGBT+ and Allies, Veteran’s, People of Color and Allies, Hispanic Origin & Latin Affinity, Emerging Leaders, and Working Parents Networks.

INACTIVE