Senior Business Analyst - Remote from anywhere in U.S.! 

Summary

Thunder’s Sr. Business Analyst leads the configuration of the solution, working in close partnership with the Solution Architect and client engagement team. Business Analysts also support user story definition, documentation, testing, and collaborate with stakeholders to enable best-in-class Salesforce business outcomes and help our customers love Salesforce, forever. 

Ideal BA candidates bring working, hands-on knowledge of the various Salesforce clouds - specifically Service Cloud Voice - in order to optimize existing Salesforce applications and implement new ones. Thunder BAs bring their depth and experience converting business processes into Salesforce-specific solutions. 

Your "Day-to-Day" - Role + Responsibilities 

• Translate business requirements into business process and business requirement documents
• Evaluate client’s business processes and identify opportunities for enhancement
• Translate business requirements into functional specifications
• Configure application according to functional specifications
• Collaborate with team members in the preparation and delivery of project deliverables 
• Partner with client in the execution of Training and UAT
• Develop user stories and process diagrams to support the design and development of Salesforce solutions 
• Work collaboratively with team members to design solutions that meet business requirements 
• Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
• Collaborate with developers to test and verify that solutions will meet the business requirements
• Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

Required Qualifications 

• 2-4+ years consulting experience within the Salesforce Partner ecosystem or as an in-house strategic Salesforce Administrator for an enterprise organization
• Demonstrated track record of hands-on configuration of Service Cloud and Service Cloud Voice 
• Demonstrated project work with clients and end-users to gather, understand, and define business requirements
• Experience defining and documenting requirements and writing functional specifications
• Comfortable establishing credibility with key customer decision makers and influencers
• Strong problem-solving and analytical skills 
• Ability to assess customers’ business goals and formulate product and services solutions that deliver measurable business outcomes
• Ability to distill customers’ strategic business requirements into product insights
• Strong verbal/written communication and presentation skills, plus extraordinary listening skills
• Eagerness to contribute to overall team expertise, standards, methodologies and practices
• Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
• Strong skills in data analysis and creating dashboards