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Sr. Business Analyst
Service Cloud Voice
Posted on 11/28/2022
Chicago, IL, USA
Experience Level
Desired Skills
Data Analysis
  • 2-4+ years consulting experience within the Salesforce Partner ecosystem or as an in-house strategic Salesforce Administrator for an enterprise organization
  • Demonstrated track record of hands-on configuration of Service Cloud and Service Cloud Voice
  • Demonstrated project work with clients and end-users to gather, understand, and define business requirements
  • Experience defining and documenting requirements and writing functional specifications
  • Comfortable establishing credibility with key customer decision makers and influencers
  • Strong problem-solving and analytical skills
  • Ability to assess customers' business goals and formulate product and services solutions that deliver measurable business outcomes
  • Ability to distill customers' strategic business requirements into product insights
  • Strong verbal/written communication and presentation skills, plus extraordinary listening skills
  • Eagerness to contribute to overall team expertise, standards, methodologies and practices
  • Practical exposure to Agile methodology, writing user stories, managing scrum calls, prioritizing backlog, and similar tasks
  • Strong skills in data analysis and creating dashboards
  • Required Salesforce Certifications
  • Preferred Salesforce Certifications
  • Translate business requirements into business process and business requirement documents
  • Evaluate client's business processes and identify opportunities for enhancement
  • Translate business requirements into functional specifications
  • Configure application according to functional specifications
  • Collaborate with team members in the preparation and delivery of project deliverables
  • Partner with client in the execution of Training and UAT
  • Develop user stories and process diagrams to support the design and development of Salesforce solutions
  • Work collaboratively with team members to design solutions that meet business requirements
  • Complete the configuration for user stories within Salesforce, AppExchange products, or other cloud-based technologies
  • Collaborate with developers to test and verify that solutions will meet the business requirements
  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

11-50 employees

Salesforce investment management consulting
Company Overview
Thunder's mission of making customers love Salesforce, forever. Thunder was founded to solve a massive market need – helping customers make the most of their Salesforce investment.
  • Mandatory "Minimum Vacation"
  • Generous employer-paid health insurance
  • Employee equity opportunities
  • Super focus on wellbeing
Company Core Values
  • Transparency
  • Grit
  • Agility
  • Compassion
  • Empathy