In this role you will:

• Infrastructure Management:
• Design, implement, and manage scalable, cloud-based IT infrastructure to support business operations.
• Maintain and optimize branch office and on-prem networking equipment, ensuring reliable connectivity with critical systems.
• Oversee administration of Windows and Linux servers, ensuring performance, reliability, and scalability.
• Collaborate with engineering and security teams to optimize infrastructure and ensure system reliability.
• System Security and Availability:
• Ensure high availability and resilience of critical systems and applications used by employees.
• Harden systems and maintain compliance with cybersecurity standards.
• Conduct regular system patching, updates, and risk assessments.
• IT Operations Oversight:
• Manage IT assets, helpdesk systems, and ticket resolution processes.
• Oversee onboarding/offboarding workflows, ensuring efficient provisioning and de-provisioning of resources.
• Lead identity and access management (IAM) to maintain secure and appropriate user access.
• Administer IT operations systems, including MDM solutions and productivity tools, and support audit requirements.
• Employee Connectivity and Productivity:
• Implement and manage remote work technologies, including remote access, VPN and virtual desktop solutions.
• Deploy and manage MDM solutions to support a diverse range of devices securely.
• Provide technical support to maximize employee productivity and ensure a seamless technology experience.
• Team Leadership and Development:
• Build, manage, and mentor a high-performing IT operations team.
• Set performance goals, provide guidance, and foster a culture of innovation and client focus.
• Strategic Planning and Improvement:
• Identify and implement new technologies to enhance operational efficiency and employee satisfaction.
• Align IT processes and infrastructure with organizational goals.
• Maintain comprehensive documentation of systems, processes, and procedures to support operational continuity.
• All other duties as assigned. 

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, related field, or equivalent work experience. Relevant certifications are a plus.
• 8+ years of experience in IT infrastructure and operations, with at least 3 years in a managerial or leadership role.
• Proven expertise in cloud platforms (e.g., AWS, Azure, Google Cloud), networking technologies, and server administration (Windows and Linux).
• Strong understanding of IT service management (ITSM) frameworks and tools.
• Experience in financial services or regulated industries is a strong advantage.
• Familiarity with ITSM frameworks and tools, virtual desktop infrastructure (VDI), and MDM solutions.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and interpersonal skills, with the ability to work cross-functionally and lead teams effectively.
• Demonstrated ability to manage IT assets, helpdesk systems, IAM processes, and compliance and security requirements.

What we offer:

• At Lead, we design our benefits to support company culture and principles, to foster an efficient and inspiring work environment, and to create the conditions for our team to give their best in both work and life
• Competitive compensation based on experience, geographic location, and role
• Medical, Dental, Vision, Life, 401k Matching, and other wellness benefits, including FSA, HSA and HRA
• Paid parental leave
• Flexible vacation policy, including PTO and paid holidays
• A fun and challenging team environment in a dynamic industry with ample opportunities for career growth