Full-Time
Office Service Representative 3
Canon Business Process Services
Managed workplace and document services
No salary listed
New York, NY, USA
In Person
 Clerical & Data Entry (1) |
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- A high school diploma or equivalent is required.
- At least 5 years of experience working in a mailroom or professional office environment is required.
- Thorough knowledge of metering, weighing, logging, and other shipping procedures is required.
- Proficiency in computer skills is required.
- Ability to perform complex functions of fax, scanner, metering, stamping, tracking, photocopying, and color-copying equipment and systems without supervisor guidance is required.
- Ability to work overtime and meet deadlines is required.
- Ability to perform regular twisting, turning, squatting, bending, reaching, lifting, and prolonged sitting, standing, or walking is required.
- Ability to regularly lift and carry up to 20 pounds and move more than 50 pounds with a mail cart is required.
- Ability to occasionally lift up to 50 pounds is required.
- Frequent use of hand and foot controls and occasional stair climbing are required.
- Ensure total customer satisfaction by understanding customer expectations, proactively identifying and resolving problems, and building customer relationships.
- Receive, sort, and deliver incoming mail and packages according to assigned floors and established time frames.
- Wrap, seal, weigh, affix postage to, and dispatch outgoing mail and packages in accordance with postal regulations.
- Prepare scheduled special outgoing interoffice pouches for client affiliates when applicable.
- Package and process outgoing overnight items through carriers such as Federal Express and UPS, and log and deliver incoming overnight packages within established time frames.
- Log incoming and outgoing items and review records for accuracy and completeness.
- Organize and distribute supplies to client employees, verify and log deliveries, monitor copy-supply inventory, and maintain the supply area.
- Handle items for distribution to client employees, affiliates, dealers, and other recipients.
- Estimate runtimes for small to medium photocopy jobs, check copies for quality and accuracy, produce bound copies when requested, and deliver and collect copy jobs.
- Perform minor photocopier maintenance, including resolving paper jams, placing service calls, and conducting routine cleaning.
- Operate facsimile machines, send and receive faxes, maintain accurate fax logs, enter fax data for client chargebacks when appropriate, generate activity and confirmation reports, and confirm receipt as needed.
- Prepare monthly production and volume reports to measure productivity and calculate billing charges.
- Perform administrative duties including inserting, copying, photocopying, and faxing.
- Set up and maintain client kitchen areas and conference rooms, order food, and prepare coffee as directed by the Site Manager.
- Provide reception services, including answering telephones, taking messages, and greeting visitors, as directed by the Site Manager.
- Move boxes, supplies, or furniture and replace light bulbs as directed by the Site Manager.
- Perform document scanning and prepare outgoing items for shipping as directed by the Site Manager.
- Learn new features and functionalities of copying machines, fax, scanning, and shipping equipment as technology changes.
- Perform additional duties as assigned.
- An excellent customer-service orientation and professional attitude and appearance are expected.
Canon Business Process Services is a managed-services provider that helps organizations operate document, workplace, and business-support functions. Its services include mail and print operations, records and information management, office services, logistics, and managed workforce programs. The company designs and runs outsourced processes for clients seeking more consistent, measurable operations. CBPS operates in business-process outsourcing and managed services, embedding teams and workflows inside client environments to run essential back-office and workplace processes with documented standards, reporting, staffing, and improvement practices. Client programs are tailored to the workplace, compliance needs, and required service levels.
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