Full-Time

Manager – Specialty Collections

High Risk

Posted on 1/13/2025

CarMax

CarMax

10,001+ employees

Retailer of used cars with no-haggle pricing

No salary listed

Mid, Senior

Kennesaw, GA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Word/Pages/Docs
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • Bachelor degree and/or one to three years related experience.
  • Proven track record of independent decision making and use of sound judgement and decision making.
  • The ability and experience to Interpret and analyze data, reports, processes, trends, and situations and recommend/implement solutions.
  • Basic to moderate computer knowledge and keyboard skills and a basic understanding of MS Word and Excel. Basic knowledge of Power point preferred.
  • The ability to Multi-task in a high energy standard office environment with strong organizational skills.
Responsibilities
  • Build an effective team – source, interview, select, and extend employment offers to ensure staffing to meet business needs.
  • Effectively manage a team of non-exempt associates - Manage, coach, train, develop, and motivate a team of approximately 14 associates to achieve expected departmental results and ensure adherence to company policies and procedures.
  • Be visible and accessible in the department- to motivate, answer associate questions, and drive associate engagement.
  • Manage Business results – Track and measure business results, associate productivity and oversee staffing and scheduling to ensure team meets departmental objectives.
  • Execute reward and recognition programs are executed for associates.
  • Customer concern resolution & executive response – investigation, resolve and respond to escalated customer issues in addition to general escalated inquiries.
Desired Qualifications
  • Basic knowledge of Power point preferred.

CarMax is a leading retailer in the used car market in the United States, known for its no-haggle pricing system that simplifies the buying process for customers. The company buys used cars, reconditions them, and sells them at competitive prices, while also offering financing options and extended service plans. CarMax stands out from competitors by prioritizing transparency and trust, as well as focusing on employee well-being through benefits and military hiring. Their goal is to continuously enhance their services and maintain their position as the largest retailer of used cars in the U.S.

Company Size

10,001+

Company Stage

IPO

Headquarters

Richmond, Virginia

Founded

1993

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for EVs allows CarMax to expand inventory and attract eco-conscious buyers.
  • CarMax's digital presence aligns with the rise of online car buying platforms.
  • AI integration, like virtual assistant Skye, enhances customer interaction and satisfaction.

What critics are saying

  • Competition from online-only platforms like Vroom and Carvana could erode CarMax's market share.
  • Economic downturns may decrease consumer spending on used cars, impacting sales.
  • Fluctuations in used car prices could affect CarMax's profit margins.

What makes CarMax unique

  • CarMax offers a no-haggle pricing system, ensuring stress-free transactions for customers.
  • The company integrates technology, allowing online browsing, appraisals, and purchases.
  • CarMax's commitment to employee well-being ensures a motivated and dedicated workforce.

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Benefits

Professional Development Budget

Flexible Work Hours

Company News

Stockhouse
Feb 19th, 2025
ANGEL CITY FOOTBALL CLUB ANNOUNCES NEW PARTNERSHIP WITH CARMAX

CarMax is also a multi-year partner with the National Women's Soccer League (NWSL) and is the presenting partner of the NWSL Shield, awarded to the club with the best record at the conclusion of the regular season and committed their investment toward increasing Shield bonuses the last three years.

MarketBeat
Feb 18th, 2025
Hickory Asset Management Inc. Makes New Investment in CarMax, Inc. (NYSE:KMX)

Hickory Asset Management Inc. makes new Investment in CarMax, Inc. (NYSE:KMX).

Forbes
Jan 3rd, 2025
CarMax's Virtual Assistant, Skye, Balances Tech With A Human Touch

As an early use case, CarMax partnered with Carnegie Mellon University and other experts to explore how conversational agents could assist customers before and during a test drive.

DMG Energy
Dec 27th, 2024
Why Is CarMax, Inc. (KMX) Among the Best Car Repair Stocks to Invest In Now?

Why is CarMax, Inc. (KMX) among the Best Car Repair Stocks to Invest In now?

MarketBeat
Dec 11th, 2024
Neo Ivy Capital Management Makes New Investment in CarMax, Inc. (NYSE:KMX)

Neo Ivy Capital Management makes new investment in CarMax, Inc. (NYSE:KMX).

INACTIVE