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Full-Time

Client Success Manager

Confirmed live in the last 24 hours

Benevity

Benevity

501-1,000 employees

Software for corporate social responsibility initiatives

Enterprise Software
Social Impact

Mid

Vancouver, BC, Canada

Requires at least 50% in-office presence.

Category
Customer Success
Customer Success & Support
Requirements
  • BA/BS degree or equivalent education
  • 3-5 years of experience in B2E/B2B Customer Success, Account Management, or similar customer service roles
  • Experience in a B2B SaaS organization preferred, with moderate complexity solutions
  • Proven track record of increasing client satisfaction, adoption, and retention
  • Strong relationship-building skills with empathy, adaptability, and persuasiveness
  • Excellent written and verbal communication skills, comfortable presenting to medium to large groups
  • Capable of overseeing and resolving a variety of client service issues
  • Detail-oriented, organized, and analytical with strong independent judgment
  • Resilient and adaptable in a fast-paced, start-up environment with a diverse workload
  • Entrepreneurial mindset with a proactive, self-starter approach
  • Up-to-date passport for occasional client travel
  • Team-oriented with a positive attitude and sense of humor
Responsibilities
  • Guide clients on platform decisions and ensure successful outcomes by understanding Benevity’s product suite
  • Drive client adoption of existing and new products, training new administrators on effective use
  • Explain Benevity’s support structure and internal client ecosystem, advising on solutions to meet client needs
  • Communicate delivery timelines, set realistic expectations, and connect with internal teams to resolve issues
  • Build trusted advisor partnerships, aligning Benevity’s value to clients' CSR and business goals
  • Develop tailored Success Plans with clear goals and milestones, identifying barriers and strategies for growth
  • Foster long-term relationships by exceeding client expectations and connecting them with peers for best practices
  • Communicate program ROI to ensure client retention and identify cross-sell and up-sell opportunities
  • Conduct regular program reviews to highlight growth and enhancement opportunities
  • Advocate for deep adoption of product features and best practices, understanding the CSR landscape and its alignment with company goals

Benevity provides software solutions that help businesses incorporate social impact and corporate responsibility into their operations. Their platform includes tools for employee and customer engagement, as well as community investment, allowing companies to create, manage, and measure their social initiatives. Benevity operates on a subscription-based model, offering features like a giving API and branded giving portals, which enable businesses to engage stakeholders and support nearly 2 million nonprofits globally. What sets Benevity apart from competitors is its focus on integrating purpose into business practices, helping companies attract and retain employees and customers through meaningful social impact initiatives. The goal of Benevity is to enhance the social responsibility of businesses and contribute positively to society.

Company Stage

Series C

Total Funding

$40M

Headquarters

Calgary, Canada

Founded

2008

Growth & Insights
Headcount

6 month growth

2%

1 year growth

3%

2 year growth

-14%
Simplify Jobs

Simplify's Take

What believers are saying

  • Benevity's leadership in the ESG sector and its innovative products, like the Climate Action Kit, position it as a key player in addressing global challenges such as climate change.
  • The surge in corporate volunteerism and the company's focus on DEI initiatives highlight its ability to attract and retain talent, making it an appealing workplace for purpose-driven individuals.
  • Strategic partnerships, such as with Count Us In, enhance Benevity's impact and expand its reach in the social responsibility landscape.

What critics are saying

  • Economic uncertainties and recent layoffs, including a 14% staff reduction, could impact employee morale and operational efficiency.
  • The competitive landscape in the ESG and corporate responsibility sector is intensifying, requiring continuous innovation to maintain market leadership.

What makes Benevity unique

  • Benevity's all-in-one software solution uniquely integrates purpose-driven initiatives into business operations, setting it apart from competitors who may offer more fragmented services.
  • The company's strong focus on ESG and social impact reporting, exemplified by the launch of Benevity Impact Reports, provides clients with unparalleled insights into their corporate responsibility efforts.
  • Benevity's extensive network, supporting nearly 2 million nonprofits worldwide, offers a breadth of engagement opportunities that few competitors can match.

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