Full-Time

Senior Group Risk Analyst

Quality Assurance

Updated on 8/1/2026

Deadline 8/21/26
TD Bank

TD Bank

10,001+ employees

Offers banking, loans, and wealth management.

Compensation Overview

$72.3k - $117.5k/yr

Boston, MA, USA + 4 more

More locations: Mt Laurel Township, NJ, USA | Charlotte, NC, USA | Greenville, NC, USA | New York, NY, USA

Remote

Remote work is limited to the listed U.S. locations.

Category
QA & Testing (1)
Required Skills
Microsoft Office
ServiceNow
Quality Assurance (QA)
Risk Management
Data Analysis
Excel/Numbers/Sheets

Get referred to TD Bank

See people who can refer or advise you

Requirements
  • An undergraduate degree or technical professional certification and/or 5+ years of relevant experience.
  • Proficient knowledge of risk management, programs, policies, practices, and reporting for the business supported or area of discipline.
  • Understanding and experience with various programming tools.
  • Knowledge of the risk management environment, standards, regulations, and mitigation.
  • Knowledge of current and emerging competitor and market trends.
  • Ability to lead, plan, implement, and evaluate program or project activities to ensure completion of initiatives.
  • Advanced skill in using analytical software tools, data analysis methods, and reporting techniques.
  • Skill in using computer applications including Microsoft Office.
  • Ability to communicate effectively in both oral and written form.
  • Ability to work collaboratively and build relationships.
  • Ability to work successfully as a member of a team and independently.
  • Ability to exercise sound judgment in making decisions.
  • Ability to analyze, organize, and prioritize work while meeting multiple deadlines.
  • Ability to handle confidential information with discretion.
Responsibilities
  • Provide research, analysis, reporting, monitoring, and operational process support within an assigned functional area.
  • Provide expert guidance and advice on risk-related matters within the assigned area of specialization.
  • Provide oversight, commentary, and strategy analysis for team or individual initiatives.
  • Exercise independent professional judgment and discretion when interacting with staff and senior management regarding regulatory risk and other matters.
  • Make professional recommendations and provide advice and counsel to business lines or the assigned area on matters affecting business performance and enterprise strategies.
  • Act as the primary subject-matter expert and set standards within the area of expertise.
  • Implement process, product, or service improvements using expert knowledge and best practices.
  • Oversee or independently perform tasks from end to end.
  • Lead projects with moderate to complex risk and resource requirements, including end-to-end processes or functional programs.
  • Execute complex problem-solving requiring analysis of multiple variables and consultation with multiple stakeholders.
  • Recommend and implement solutions that affect departmental strategies and objectives.
  • Provide advanced analysis and specialized reporting to business partners, functional areas, or centers of expertise.
  • Build stakeholder alignment while leading projects and activities and provide process and subject-matter advice at senior levels.
  • Work independently as the senior technical lead and guide others within the area of expertise.
  • Lead problem resolution for complex issues at all levels.
  • Coordinate across Risk Management and Technology stakeholders, including Non-Financial Risk Management, Compliance, Financial Crimes, Audit, Enterprise Protect, and Platforms and Technology teams.
  • Assist in implementing and executing the Quality Assurance process.
  • Assist with assessment of enterprise-wide Issues data within eGRC ServiceNow.
  • Engage with Issue stakeholders to discuss and address assessment results.
  • Develop and operationalize standards, policies, and processes to identify, report, and mitigate overall risk exposures.
  • Proactively analyze potential risks and aggregate or escalate key risks to appropriate areas.
  • Acquire, analyze, and report business operational or relevant loss data for ongoing risk measurement.
  • Establish and provide regular risk analysis and reporting on operational loss performance.
  • Support analysis and reporting on risk issues and their impact, including scenario analysis.
  • Coordinate business continuity management processes and support regulatory or compliance initiatives affecting overall business risk, including anti-money laundering.
  • Support enterprise-wide risk escalation, review and approval processes, data management, policies, and risk assessment processes.
  • Monitor Key Risk Indicators by identifying key risk drivers for the business.
  • Monitor and report on compliance, management, and strategic initiatives as needed.
  • Provide regular commentary and industry analysis supporting the development, maintenance, and oversight of policies, procedures, and practices.
  • Adhere to enterprise frameworks and methodologies applicable to the business area.
  • Ensure programs, policies, and practices are well managed, meet business needs, comply with internal and external requirements, and align with business priorities.
  • Manage confidential correspondence and information and escalate issues where appropriate.
  • Ensure business operations comply with applicable internal and external requirements, including financial controls, segregation of duties, transaction approvals, and physical control of assets.
  • Participate in cross-functional, enterprise, and other initiatives as a subject-matter expert to identify risk and provide guidance for complex situations.
  • Conduct internal and external research projects and support the development and delivery of presentations and communications to management or broader audiences.
  • Conduct functional or enterprise-level analysis, draw conclusions, make recommendations, and assess the effectiveness of programs, policies, and practices.
  • Monitor service and productivity, assess efficiency levels, and implement continuous process or performance improvements.
  • Lead, facilitate, or implement actions and remediation plans addressing performance, risk, or governance issues.
  • Manage relationships across business lines, corporate functions, and oversight functions and ensure alignment with enterprise and regulatory requirements.
  • Monitor emerging issues, trends, and evolving regulatory requirements and assess potential impacts.
  • Maintain a culture of risk management and control supported by effective processes aligned with risk appetite.
  • Participate fully as a team member and support timely communication of issues and relevant information.
  • Provide thought leadership and industry knowledge in the area of expertise and participate in knowledge transfer.
  • Keep current on emerging trends and developments and grow knowledge of the business, related tools, and techniques.
  • Participate in personal performance management and development activities, including cross-training within the team.
  • Keep others informed about project status and relevant day-to-day information.
  • Contribute to team capability development through mentorship, knowledge sharing, and leveraging best practices.
  • Lead, motivate, and develop relationships with internal and external business partners and stakeholders to build productive working relationships.
  • Perform occasional domestic travel and continuous sedentary, concentration, reading, writing, comprehension, arithmetic, and standard office-equipment tasks.
Desired Qualifications
  • Previous experience in Risk Management.
  • Previous experience with Operational Risk Management Programs and Frameworks including Risks, Controls, and Issue Management.
  • Working knowledge of Taxonomies.
  • High proficiency in Microsoft Office, particularly Excel, including pivot tables and charts.
  • Strong analytical, reporting, and structured problem-solving skills.
  • The successful candidate must complete all three levels of TD Operational Risk Management certification within 12 months from the start date; certification is not required to apply.

TD Bank provides a wide range of banking and financial services in North America for individuals, businesses, and corporations. Core offerings include checking and savings accounts, credit cards, loans, mortgages, investment products, and wealth management. TD Bank emphasizes digital banking through online and mobile apps that let customers manage money, pay bills, deposit checks, transfer funds, and manage cards. Revenue comes from interest on loans, service fees, and investment income. The company differentiates itself with a broad product lineup, large North American footprint, and integrated services for both personal and business customers, plus a focus on digital accessibility. Its goal is to be a leading, accessible financial institution that helps customers manage and grow their money through convenient, everyday banking and investment solutions.

Company Size

10,001+

Company Stage

IPO

Headquarters

Toronto, Canada

Founded

1955

Get referred to TD Bank

See people who can refer or advise you

Simplify Jobs

Simplify's Take

What believers are saying

  • Pet-friendly activations can increase foot traffic in dense urban markets.
  • Branch visits create cross-sell opportunities for checking, credit, lending, and wealth.
  • Physical visits can convert customers into higher-margin digital users.

What critics are saying

  • Novelty activations burn money without materially increasing funded accounts.
  • Routine banking keeps shifting to lower-cost digital competitors like Revolut.
  • Fixed branch costs stay high if destination-store traffic fails to convert.

What makes TD Bank unique

  • TD combines 1,060 branches with mobile and telephone banking.
  • Its 24/7 human support is a stronger service promise than app-only rivals.
  • The Vancouver dog-treat ATM turns branches into neighborhood destinations.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance

Paid Vacation

Flexible Work Hours

Professional Development Budget

Mental Health Support

Wellness Program

Performance Bonus

Company News

DIVERSEcity Community Resources Society
Jul 22nd, 2026
DIVERSEcity and TD Bank renew partnership to support local, diverse entrepreneurs build businesses.

DIVERSEcity and TD Bank renew partnership to support local, diverse entrepreneurs build businesses. July 22, 2026 Entrepreneurship in action! Business incubator helps emerging entrepreneurs plan, launch and grow their ideas. British Columbia leads Canada in small business, with small enterprises making up 98% of all businesses in the province, boosting the province's GDP and economy. And the diversity of entrepreneurs is expansive, with women, immigrant, youth, BIPOC and other emerging entrepreneurs taking the entrepreneurial leap. Yet the business landscape can be a tough place for them to navigate, and a great idea doesn't mean automatic success. That's where empowering entrepreneurship programs, like the Diverse Entrepreneurs Business Incubator by DIVERSEcity and supported by TD Bank, come in. The Diverse Entrepreneurs Business Incubator is a free, 24+ week self-employment training program, networking hub and business incubation platform rolled into one. "With a constrained employment market and high cost of living, it's not surprising to see so many British Columbians want to turn to self-employment, whether it's their full-time gig or a side hustle to make extra income," said Florence Kao, Manager of DIVERSEcity's Business Incubator. "We are proudly supporting emerging, local entrepreneurs, particularly those from equity-deserving populations, to put their entrepreneurship ideas into action." And DIVERSEcity Community Resources Society is so grateful to TD Bank for supporting its ability to continue doing so. Together, DIVERSEcity Community Resources Society is here to provide these entrepreneurs with the guidance, mentorship and business planning basics to start up their businesses with success." TD Bank came on as the program partner in 2024, as well as previous years, and has renewed its support with additional funding of $425,000 for the next two years. DIVERSEcity Community Resources Society gathered on July 22, 2026, to celebrate with a cheque presentation with TD representatives Amyn Jessa, District Vice President; Sarbjit K. Johal, Area Manager, Small Business; Natasha Srisky, Branch Manager; and Jyoti Banga, Manager, Community Engagement. With TD's renewal of support, applications to join the program are open! "DIVERSEcity and TD have had a long history with supporting entrepreneurship and small business growth," says Vandna Joshi, Director, Language, Employment & Social Entrepreneurship. "Thank you to TD for renewing your commitment for another two years; we couldn't support these incredibly creative, brave and diverse British Columbians without your help." Helping emerging entrepreneurs in BC start their business. Since 2024, the program has supported 106 emerging entrepreneurs with 71 businesses launched. Further, 87 have indicated they have improved their entrepreneurial skills and 77 have improved their confidence and self-efficacy. The predominant business ideas revolve around retail trade (15%) and food services (13%), while others delve into finance, insurance, health care, social assistance, and professional, scientific and technical services. Participants Asiya and Zahra, founders of Its Village, have used the tools learned in the program to create a growing, healing community and retail business for mothers. They share: "The DIVERSEcity Business Incubator program has been such an amazing experience for Our Village. Getting the chance to present at events like the Dragons' Den-style competition really boosted our confidence in pitching our business and gave us valuable feedback from both peers and experts. The weekly classes have been so practical and helpful, guiding us through everything from marketing and financial planning to making sure our business is sustainable in the long run." Entrepreneur & Small Business Fair is coming up during Small Business week. Program participants will also get an opportunity to showcase their businesses and take part in a business pitch competition at the 10th annual DIVERSEcity Entrepreneur & Small Business Fair on October 22, 2026, in Surrey, BC, presented by TD Bank. Learn more about the entrepreneur fair here. "Supporting entrepreneurs to succeed means a more resilient small business sector, helping to build a stronger province and Canada for everyone," adds Vandna Joshi.

EVOTEK Vietnam Technology Joint Stock Company
Jul 4th, 2026
TD Bank leverages AI to elevate human connection in branch banking.

TD Bank leverages AI to elevate human connection in branch banking. TD Bank is redefining the purpose of its physical branch network. The financial institution is shifting away from a transaction-heavy business model to focus on personalized financial advice and guidance. This evolution changes not only the physical layout of branches but also the way bankers converse with customers. Instead of using artificial intelligence (AI) as a direct customer-facing tool in branches, TD Bank is utilizing AI behind the scenes. The technology is being used to train branch employees to become better, more empathetic communicators. The evolution of the "next Generation Store" For years, TD Bank referred to its branches as "stores" to emphasize convenience. Today, the physical and operational structure of these locations is undergoing a major overhaul. TD Bank is phasing in its "Next Generation Store" design, which eliminates traditional teller lines and introduces a universal banker model. Currently, about 30% of TD Bank's network has transitioned to this new blueprint. The updated layout features multipurpose, height-adjustable desks. Bankers can stand for quick transactions or sit down for in-depth financial consultations. Replacing interrogations with strategic conversations. In the past, customer consultations relied on a decade-old tool called the "Customer Financial Assessment." This 36-question checklist acted as a financial census, asking intrusive questions about where else customers banked or who held their mortgages. In today's fast-paced environment, this long interrogation process is outdated. To solve this, TD Bank has launched a streamlined tool called "Client GPS." This new system reduces the conversation to just eight focused questions centered around financial well-being. Rather than pushing specific banking products, the dialogue now centers on holistic financial coaching. For example, a banker might analyze a customer's debt-to-income ratio and offer guidance on how to improve their credit score. The AI paradox: digital advice needs human validation. The pivot toward human-led advisory services is supported by consumer research. TD Bank's internal studies reveal that while more than half of consumers consult AI for financial advice, they do not trust it blindly. Customers still want a real person to validate the guidance provided by AI. Because of this, customers are willing to spend more time in branches to map out financial strategies with human advisors. How TD Bank uses AI to roleplay with staff. While some financial institutions are placing AI assistants directly on employee desktops during client meetings, TD Bank has chosen a different path. The bank is leveraging generative AI as a safe, highly effective training environment through its "Ascend" program. Powered by AI vendor Zenerate, the program allows branch staff to conduct out-loud roleplaying sessions with simulated AI "customers." Previously, bankers had to practice these scenarios with coworkers or managers, which could feel awkward or inconsistent. How the AI training works in practice: * Employees use a laptop to have spoken conversations with simulated AI clients. * The AI provides real-time coaching, pausing the session to suggest better phrasing or alternative guidance strategies. * Bankers can repeat simulated scenarios - ranging from basic inquiries to complex 401(k) rollovers - until they feel confident. * Once mastered, employees send the completed training module to their branch managers, who can review performance metrics and identify areas for future coaching. This virtual training space offers more than 200 distinct scenarios. It provides a consistent, low-stress learning environment across the entire retail banking network. Injecting disney-style hospitality into financial advice. To complement its tech-driven training, TD Bank is focusing heavily on hospitality. The bank recently gathered all 1,049 of its store managers at Disney World for a national summit. This event marked an ongoing partnership with the Disney Institute to retrain the bank's retail workforce. The training program, known as "Advice 360," teaches staff to prioritize customer service over hard sales. As TD Bank shifts its retail culture, its performance metrics are changing as well. The bank is placing greater emphasis on customer satisfaction surveys and specialized "advice scorecards" to measure the quality of the guidance employees provide. By blending Disney's legendary approach to hospitality with cutting-edge AI training, TD Bank aims to make its physical branches indispensable hubs for human connection and trusted financial advice.

Canadian Fraud News Inc.
Jun 19th, 2026
TD customer says he lost nearly $15,000 after account hacking claim.

TD customer says he lost nearly $15,000 after account hacking claim. June 19, 2026 A Nova Scotia TD Bank customer says he was left responsible for nearly $15,000 in fraudulent e-transfer losses after money was transferred from his account and line of credit. The bank reportedly denied reimbursement, saying the transactions involved his credentials, regular device, IP address, and one-time passcodes. A TD Bank customer in Dartmouth, Nova Scotia says he was left responsible for nearly $15,000 in losses after what he describes as an account takeover involving unauthorized e-transfer activity. Shakir Ahamed said he was at work last July when he received a warning from TD that he was approaching the limit on his line of credit. Ahamed said he had not been using the line of credit and immediately suspected something was wrong. After going to his local TD branch, he learned that a series of e-transfer "accept request" transactions had allegedly been made from his account over several days. The transactions left him nearly $15,000 in debt. Ahamed reported the matter to TD's fraud department and filed a police report. However, TD later told him that he was responsible for the loss. When he appealed the decision, the bank said the transactions were completed using his IP address and that one-time passcodes had been entered. Ahamed disputes that explanation. He says he did not receive the passcodes by phone or email and only learned of the transactions eight days after they began. He also says the bank has not provided enough information to show how it ruled out hacking, malware, IP hijacking, or another form of account compromise. The matter was also reviewed by the Ombudsman for Banking Services and Investments, which did not recommend compensation. According to the report, the ombudsman's review found that Ahamed's sign-in credentials had been used. TD declined an interview but said one-time passcodes were sent to Ahamed's phone and that his regular device was used to complete the transactions. The bank also said it has multiple layers of security, monitoring, and customer education in place. A cybersecurity expert cited in the report said the bank had not demonstrated that Ahamed was negligent. The expert also noted that financial institutions are increasingly denying reimbursement claims while providing limited evidence to customers about why they are being held responsible. The case highlights a growing concern in online banking fraud disputes: whether a customer should bear the loss when a bank determines that credentials, devices, or passcodes were used, but the customer insists the activity was unauthorized. For consumers, the incident is a reminder to monitor accounts frequently, act quickly on unusual alerts, report suspected fraud immediately, and keep detailed records of communications with financial institutions. It also underscores the importance of asking banks for a clear explanation when reimbursement is denied, especially where the customer believes their account may have been compromised. As account takeover fraud becomes more sophisticated, disputes over responsibility between banks and customers are likely to remain a significant issue in Canadian consumer fraud cases. * TD Bank customer loses $12K to elaborate vishing scam When an Ontario woman was contacted by someone claiming to work at her bank last... * $1,600 taken from customer's account - and her bank won't say why Most account agreements say banks can reverse deposits without explanation. * TD joins Anti-Scam Coalition but refuses refund to customer in $10K phone scam Canada's major banks have joined forces with police, telecoms, and government in a new Anti-Scam...

Explore Dresden Canada
May 29th, 2026
Dresden Sidestreets Youth Centre announces purchase of former TD Bank building for new Community Hub.

Dresden Sidestreets Youth Centre announces purchase of former TD Bank building for new Community Hub. Home " Articles and tips " Dresden Sidestreets Youth Centre announces purchase of former TD Bank building for new Community Hub. May 29, 2026 May 29th, 2026 Dresden, Ontario - Dresden Sidestreets Youth Centre has reached an agreement to purchase the former TD Bank building in Dresden, Ontario, with plans to transform the space into the new Sidestreets Community Hub. The new hub will serve as a welcoming space for youth, families, and the broader community. Youth drop-in programming will be the first initiative launched, with plans to expand over time to include community events, family activities, workshops, meetings, senior activities and partnerships with local organizations. "This is an exciting and meaningful step forward for our organization and for the community," said Lori Ouellette, Board Chair of Dresden Sidestreets Youth Centre. "This space gives us the opportunity to expand youth programming while also creating a place where the entire community can come together. We see this as an investment not just in youth, but in the future of Dresden." "The Youth Centre has long been recognized as a valued nonprofit organization that provides meaningful programs, mentorship, and community-building opportunities for local youth. Their presence and ongoing initiatives contribute significantly to the social and cultural vitality of Dresden and the broader community. Securing this location will not only strengthen the Dresden Sidestreets Youth Centre's ability to continue offering these important services but would also enhance the vibrancy of the downtown core. Their investment in this property would support local revitalization efforts, increase community engagement, and contribute positively to the long-term growth and well-being of the area." said Mayor Darrin Canniff in a recent letter of support. Dresden Sidestreets Youth Centre has been serving local youth since 2000 and has built a strong reputation for providing safe, supportive programming. The new facility will allow for increased capacity, improved accessibility, and new opportunities for collaboration and community engagement. The transformation of the former bank building into a community hub also represents a positive step for Dresden's downtown core, bringing renewed activity and purpose to a well-known local landmark. Dresden Sidestreets Youth Centre would like to thank TD Bank for accepting their offer and working with the organization to help make this opportunity possible, Lawyer Stuart K Kiar and Realtor Karen Melton for their support and guidance throughout the process as well as Mayor Canniff and Councillors McGrail, Jubenville, and McDonald for their support of this project. The purchase and renovations of the new building will be funded by the sale of their current building. Work to prepare the building will begin in the coming months, with youth drop-in programming expected to launch as soon as the space is ready. Additional programming and community uses will continue to develop as the hub grows. About Dresden Sidestreets Youth Centre Dresden Sidestreets Youth Centre is a registered charitable organization serving youth in Dresden, Ontario since 2000. The organization provides safe, supportive programming focused on mentorship, life skills, and positive community engagement. Media Contact: Lori Ouellette [email protected] SHARE WITH YOUR FRIENDS Get in touch.

WFAE
Apr 7th, 2026
Amp Ballantyne receives new naming rights sponsor.

Amp Ballantyne receives new naming rights sponsor. Published April 7, 2026 at 4:38 PM EDT The Amp Ballantyne announced today that TD Bank is its new naming rights sponsor. The 5,000-person-capacity outdoor entertainment venue on the 500-plus Ballantyne campus will now be known as TD Amp Ballantyne. TD also plans to serve as the presenting sponsor of the venue's $15 ticket program. Woody is a Charlotte native who came to WFAE from the world of NASCAR where he was host of NASCAR Today for MRN Radio as well as a pit reporter, turn announcer and host of the NASCAR Live pre race show for Cup Series races. Before that, he was a news anchor at WBT radio in Charlotte, a traffic reporter, editor of The Charlotte Observer's University City Magazine, News/Sports Director at WEGO-AM in Concord and a Swiss Army knife in local cable television. His first job after graduating from Appalachian State University was news reporter at The Daily Independent in Kannapolis. Along the way he's covered everything from murder trials and a national political convention to high school sports and minor league baseball.