Full-Time
Unified Communications Analyst
Artech Information System
1,001-5,000 employees
IT staffing and project-based workforce solutions
No salary listed
Philadelphia, PA, USA
In Person
 IT & Security (1) |
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- 5+ years of experience supporting mid to large scale enterprise-wide contact center platforms.
- MUST have experience with administration and support of Cisco Call Manager and Cisco Unified Contact Center.
- Requires hands on technical experience with Cisco UCCE/CUCM/CVP Studio/VXML/Unity/EIM/CICM/Proxy Server & Calabrio.
- SQL database management required.
- Must have knowledge of H.323 and SIP protocols.
- Must understand Cisco server architecture and have experience with routing and switching.
- Experience administering and supporting SBC technologies, such as Cisco CUBE.
- Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP.
- Support VoIP and contact center technologies within IT Infrastructure with an immediate focus on Cisco Call Manager, Cisco UCCE and Calabrio.
- Complete day to day Telecom and contact center requests, such as moves/adds/changes/call flow designs/repairs/troubleshooting and project related tasks.
- Will be required to support various telecommunication technologies from Cisco, Avaya, Interactive Intelligence, Microsoft Skype for Business, Xmedius, Calabrio, Sonus and Intrado.
- Identify single points of failure and work on solutions to mitigate risks.
- Look for opportunities to provide technology efficiencies and operational improvements.
- Develop business continuity and testing plans for contact center technologies.
- Develop technical documentation consisting of diagrams, step by step procedures, system configurations, call flows and other pertinent information required for the voice environment.
- Work with Telecommunications carriers and managed service vendors on trouble tickets, activations and terminations.
- Voice and Network Certifications preferred: CCNA Voice/ Cisco CVP
- Technical Degree Preferred.
- Experience administering and supporting additional Contact center technologies a plus, such as: EIM-Email integration, CTI, IVRs, Auto attendants, CRMs, predictive dialers and CAD or Finesse
- Must be familiar with configuring Cisco gateways, dial peers and working with carriers on the provisioning of PRI and SIP Trunks.
- Must have experience with SBC technologies, such as Cisco CUBE
- Experience with other contact center technologies such as Interactive Intelligence and Avaya, a plus.
- Position will be required to support multiple vendor technologies
- Experience with DNS/DHCP/VLANs/E911/QOS/COS and TCP/IP
Artech Information System provides IT staffing and project-based services worldwide. It connects organizations with tech talent through staffing programs (contingent, direct hire, RPO, master vendor, payroll transition) and delivers end-to-end digital and technical projects (design, operations, development, and platforms). It stands out through its focus on applied human intelligence, diverse and inclusive culture, and a track record with Fortune 500 clients across multiple countries. Its goal is to be the ecosystem that connects people, technology, and opportunities, enabling global businesses and talent to grow together.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Morristown, New Jersey
Founded
1992
Simplify's Take
What believers are saying
- Artech provides managed cloud and cybersecurity services to Fortune 500 firms.
- Artech supports public-sector organizations amid AI and cloud shifts.
- Artech generated over $775 million in global revenue as women-owned business.
What critics are saying
- Trump's 2025 H-1B tightening cuts Artech's India staffing in 3-6 months.
- Apex Group acquisitions erode Artech's position in 12-24 months.
- 2026 recession freezes Fortune 500 IT budgets, hitting Artech revenue.
What makes Artech Information System unique
- Artech is the largest women-owned IT workforce solutions firm in the U.S.
- Artech holds Great Place to Work certification for its dynamic culture.
- Artech expanded India offices in Bengaluru, Bhopal, Hyderabad, and Chennai.
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Benefits
Remote Work Options