Technical Support Associate

Ireland

Posted on 11/9/2023

INACTIVE

201-500 employees

Website

Subscriptions payment platform

Company Overview

ReCharge Payment is on a mission to create a world where payments are frictionless.

Consumer Goods

B2B

Company Stage

Later Stage VC

Total Funding

$327.2M

Founded

2014

Headquarters

Santa Monica, California

Growth & Insights

Headcount

6 month growth

↑ 1%

1 year growth

↓ -2%

2 year growth

↑ 0%

Locations

Remote

Experience Level

Entry

Junior

Mid

Senior

Expert

Desired Skills

Customer Service

JavaScript

HTML/CSS

Zendesk

CategoriesNew

IT & Security

Requirements

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you'll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus
Ability and desire to work flexible shifts shifts
2+ years of experience in technical customer support at a SaaS company, or similar

Responsibilities

Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

Desired Qualifications

Knowledge of other programming languages
Experience working in a remote role
Experience in a start-up environment

Who we are

Recharge is the leader in powering physical subscriptions, making it one of the most important ecommerce engines. Recharge powers over 50M subscriptions worldwide and has processed more than 10B in transactions. More than 15K brands such as Verve Coffee Roasters, Bokksu, Who Gives A Crap, Billie, and Bite Toothpaste Bits rely on Recharge daily to grow their businesses and delight their customers.

Recharge’s mission is to enable brands and merchants to form strong, lasting relationships with their customers through recurring purchases. As merchants seek ways to drive more direct sales and distribution through their channels and move away from a reliance on traditional online marketing strategies, Recharge has made it possible to grow businesses with seamless, recurring customer transactions.

Bootstrapped until 2020, Recharge is valued at over 2.1B dollars and is a double unicorn with a total raise of 277M dollars. Join us as we work with our merchants to define the future of ecommerce.

Overview

In a Technical Support role for our Customer Success team, you are responsible for supporting our customers and delivering a world-class support experience. You work closely with store owners to troubleshoot and resolve issues via email, live chat, and occasional phone calls.

This role is a remote contract role based in Ireland.

What you’ll do

Live by and champion our core values: #day-one, #ownership, #empathy, #humility
Use your technical expertise and customer service skills to resolve questions and issues for our online merchants
Communicate clearly in writing to both technical and non-technical people
Communicate clearly in writing in a timely manner via live chat
Communicate clearly and effectively via phone with customers on the premium plan
Identify patterns, recommend improvements, and filter out unimportant issues
Contribute to the ongoing development of documentation and best practices
Assist with successful on-boarding of new customers

What you’ll bring

Proficiency with a ticketing technology platform: i.e. HelpScout, Zendesk preferred
Resourcefulness: you’ll figure out what needs to be done, and you find ways to make it happen
A passion for problem solving and the humility to ask for assistance
A sense of urgency and a satisfaction from going above and beyond to provide solutions
Ability to work remotely and desire to make an impact at a boot-strapped start-up
Excellent customer service and English fluency (written and spoken)
A ‘winning as a team’ attitude and a polite, patient, caring, calm and professional demeanor
Basic knowledge of HTML, CSS, Javascript (knowledge of other programming languages a plus
Ability and desire to work flexible shifts shifts
2+ years of experience in technical customer support at a SaaS company, or similar

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Recharge Payments is an equal opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. Recharge Payments prohibits any form of workplace harassment.

Transparency in Coverage

This link leads to the Anthem Blue Cross machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes network negotiated rates for all items and services; allowed amounts for OON items, services and prescription drugs; and negotiated rates and historical prices for network prescription drugs (delayed). EIN 80-6245138. This link leads to the Kaiser machine-readable files.

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