Account Manager @ NexHealth

Account Manager

Smb/MM

Posted on 11/12/2022

INACTIVE

Locations

Draper, UT, USA

Experience Level

Entry

Junior

Mid

Senior

Expert

Requirements

At least 5 years experience working in challenging, customer-facing roles, within the SaaS industry with SMB/MM clients
Passionate and naturally curious about technology, and love working in a fast-paced start-up environment that's constantly changing
Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise
Problem solver and results driven, you can quickly think on your feet
Excellent organizational and time management skills
Team player who takes pride in your work and goes the extra mile to ensure the job is done right
Ability to develop trusted relationships quickly and find creative solutions
Ability to explain technical concepts in an easy to understand manner
Get your hands dirty and are energized by working with a dynamic and supportive team

Responsibilities

You will manage a portfolio of SMB/MM clients and guide them in achieving their desired outcomes
You will be their main point of contact and lead engagement sessions with their champions and executives
The best candidates are great customer relationship builders and influencers with both strategic leaders and frontline team members. The role ensures enterprise customers have a successful engagement throughout the full lifecycle: from onboarding to adoption to growth
You'll work in conjunction with our Customer Support and Onboarding teams to ensure a successful, long-term engagement strategy
This is the ideal opportunity for motivated individuals who love to challenge status quo and go above and beyond for both their customers and teams

About NexHealth

Our healthcare system is frustratingly analog. When you live in a world of one-tap car rides, meal delivery, and unlimited streaming, why do you have to call to schedule an appointment with a doctor and are still handed a clipboard to fill in a form? NexHealth’s mission is to accelerate innovation in healthcare. We’re doing this by connecting patients, doctors, and developers. We’re the first to fully automate the integration with health record systems, paving the way for a new generation of disruptive healthtech companies.

Here’s some of what we’ve accomplished:

$125M Series C at $1B valuation
Manage more than 38 million patient records
100%+ annual revenue growth
Top 10% of Inc. 5000 (2022)

Account Management at NexHealth

In a world of one-tap car rides and meal delivery, patients expect to access healthcare anytime anywhere. We’re pursuing a future where patients can seamlessly book appointments and connect with their healthcare stakeholders online. To do this, doctors are striving to modernize their businesses and look to NexHealth for help. In many cases, our customers are transitioning from an analog patient experience to a digital one for the first time. Our customer success team plays a critical role in earning our customers’ trust by supporting them step-by-step through this critical change.

What You’ll Do:

You will manage a portfolio of SMB/MM clients and guide them in achieving their desired outcomes.
You will be their main point of contact and lead engagement sessions with their champions and executives.
The best candidates are great customer relationship builders and influencers with both strategic leaders and frontline team members. The role ensures enterprise customers have a successful engagement throughout the full lifecycle: from onboarding to adoption to growth.
You’ll work in conjunction with our Customer Support and Onboarding teams to ensure a successful, long-term engagement strategy.
This is the ideal opportunity for motivated individuals who love to challenge status quo and go above and beyond for both their customers and teams.

What You’ll Bring

At least 5 years experience working in challenging, customer-facing roles, within the SaaS industry with SMB/MM clients
Passionate and naturally curious about technology, and love working in a fast-paced start-up environment that’s constantly changing
Empathetic to the challenges unique to healthcare practices and are able to anticipate client needs and concerns before they arise
Problem solver and results driven, you can quickly think on your feet
Excellent organizational and time management skills
Team player who takes pride in your work and goes the extra mile to ensure the job is done right
Ability to develop trusted relationships quickly and find creative solutions
Ability to explain technical concepts in an easy to understand manner
Get your hands dirty and are energized by working with a dynamic and supportive team

NexHealth Values

Solve the customer’s problems, not yoursWhen making decisions, think from the perspective of the customer. It’s easy to make decisions that make our lives simpler, but not the customers.
Do the things others are not willing to doAs a Nexer, always go after the hardest problems. Pursue things at the highest quality. Move at the fastest pace.
Take ownershipAct like a founder. Own your roles, destinies, mistakes, behavior, and our mission. The buck stops with each of us - no blaming or excuses.
Say what’s on your mind, with positive intentBe direct, proactive, transparent, and frequent in your communication.
Default trustAs a Nexer, you do not have to earn trust, trust is given to you by default. If we by default trust each other, our speed of communication, feedback, information sharing, and overall improvements will be a lot faster.
Think in first principlesWe first identify the problem and then break it down to its fundamentals before diving into solutions. We constantly ask “why” to validate our assumptions.

Benefits

Competitive salary plus equity
Full Medical, Dental and Vision
401K, HSA
Unlimited PTO

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status or disability status. We will provide reasonable accommodation to individuals with disabilities to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation at [email protected].

51-200 employees

Website

Real-time patient booking platform

Company Overview

NexHealth's mission is to accelerate innovation in healthcare. The company has built a software platform for doctors to connect with patients, and is integrating with the many, many health record systems so developers only need to access their API to integrate health records into their applications.

Benefits

Competitive salary
Equity
Medical, dental & vision
Unlimited PTO

Company Core Values

Solve the customer's problems, not yours
Do the things others are not willing to do
Take ownership
Say what's on your mind, with positive intent
Think in first principles
Live in the details