Director of Performance

EvenUp is on a mission to support injury law firms across America in providing a consistent and high standard of representation, ensuring that every injury victim who seeks legal assistance can expect a fair resolution. We’ve helped thousands of victims get fair compensation by empowering their representation with best-in-class insights, automation, and document creation.

The Legal Operations Team is dedicated to delivering exceptional service and excellence in document drafting, ensuring our clients receive consistently high-quality work products. As the Director of Performance, you will be at the forefront of driving operational excellence by optimizing productivity, efficiency, and overall performance across the organization. 

Reporting to the Senior Director of Legal Operations, this role is designed for a strategic leader with a deep understanding of operational metrics and a passion for implementing initiatives that directly improve business outcomes. Your success in this position will be measured by your ability to boost key performance indicators (KPIs), such as attainment and productivity, ensuring that our operations run at peak efficiency.

What you’ll do:

• Own the day-to-day performance and delivery of the legal operations team

• Lead efforts to streamline and scale operational processes, aligning them with the company’s performance goals

• Build and manage a high-performing team, fostering a culture of accountability, innovation, and excellence in execution

• Coach and develop junior managers into effective and active leaders, driving best practices throughout the org

• Build compensation structures and incentive plans to drive optimal performance

• Ensure adherence to quality standards in the delivery process

• Develop and implement systems to monitor performance and quality

• Design and execute strategies to improve operational efficiency, productivity, and financial outcomes

• Partner with leaders across departments to identify performance bottlenecks and drive improvements

• Establish and track key performance indicators using data-driven insights to drive continuous improvements

What we look for:

• 6+ years of experience in an operational leadership position

• Demonstrated ability to hire and develop front-line workforce team members

• Proven experience in leading teams to achieve high levels of performance and efficiency.

• Strong analytical skills with the ability to translate data into actionable performance strategies.

• Demonstrated success in developing and executing plans that improve operational metrics and drive business growth.

• Effective alignment of cross-functional teams to achieve shared performance goals.

• A track record of doing all of the above in a fluid and fast-paced work environment, dealing with complex subject matter

#LIRemote

Benefits & Perks:

Our goal is to empower every team member to contribute to our mission of fostering a more just world, regardless of their role, location, or level of experience. To that end, here is a preview of what we offer:

• Choice of medical, dental, and vision insurance plans for you and your family

• Flexible paid time off

• 10 US observed holidays, and Canadian statutory holidays by province

• A home office stipend

• 401(k) for US-based employees

• Paid parental leave

• Sabbatical program

• Offices in San Francisco and Toronto

Please note the above benefits & perks are for full-time employees

About EvenUp:

EvenUp is on a mission to level the playing field in personal injury cases. EvenUp applies machine learning and its AI model known as Piai™ to reduce manual effort and maximize case outcomes across the personal injury value chain. Combining in-house human legal expertise with proprietary AI and software to analyze records. The Claims Intelligence Platform™ provides rich business insights, AI workflow automation, and best-in-class document creation for injury law firms. EvenUp is the trusted partner of personal injury law firms. Backed by top VCs, including Bessemer Venture Partners, Bain Capital Ventures (BCV), SignalFire, NFX, DCM, and more, EvenUp’s customers range from top trial attorneys to America’s largest personal injury firms. EvenUp was founded in late 2019 and is headquartered in San Francisco. Learn more at www.evenuplaw.com.

EvenUp is an equal opportunity employer. We are committed to diversity and inclusion in our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.