Full-Time

District Manager

Confirmed live in the last 24 hours

Insomnia Cookies

Insomnia Cookies

1,001-5,000 employees

No salary listed

Senior

Charlotte, NC, USA

Category
Customer Success
Sales & Account Management
Required Skills
Customer Service
Requirements
  • a minimum of 5 years of experience as multi-unit regional manager in the food & beverage, restaurant, hospitality, or retail industries.
  • 2+ years of leadership experience in a customer service-oriented role.
  • an innate ability to build, hire and coach a diverse part-time hourly staff.
  • in-depth knowledge of diverse business functions and principles (e.g. supply chain, P&L analysis, customer service, compliance, human resources).
  • strong organizational, interpersonal and problem-solving skills.
Responsibilities
  • Develop and execute regional support strategies that achieve each store’s financial, operational and customer-service goals, while thinking outside the box to address each store’s unique strengths and challenges.
  • Provide expertise on customer service challenges, team staffing, store operations and company policies & procedures.
  • Assist in effectively managing labor in conjunction with Director of Workforce Planning, regional support team and Store Operations Managers.
Desired Qualifications
  • prior experience with baking/bakery equipment/commercial kitchen equipment, a plus!

Company Size

1,001-5,000

Company Stage

Acquired

Total Funding

$631.8M

Headquarters

East Norriton Township, Pennsylvania

Founded

2003

Simplify Jobs

Simplify's Take

What believers are saying

  • Expansion into new locations like Houston and Chandler increases market presence.
  • Growing demand for late-night delivery services boosts potential customer base.
  • Experiential retail trends align with Insomnia's event-driven marketing strategy.

What critics are saying

  • Rising ingredient costs could squeeze profit margins, especially for specialty cookies.
  • Increased competition from local bakeries may impact Insomnia's market share.
  • Labor shortages might lead to operational challenges and higher labor costs.

What makes Insomnia Cookies unique

  • Insomnia Cookies offers late-night delivery, catering to night owls and college students.
  • Unique collaborations, like with Fox Hunters Club, enhance brand visibility and customer engagement.
  • Limited-time offers, such as the Hot Cocoa Classic, drive excitement and repeat visits.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Pet Insurance

401(k) Company Match

Paid Vacation

Unlimited Paid Time Off

Hybrid Work Options

Growth & Insights and Company News

Headcount

6 month growth

15%

1 year growth

15%

2 year growth

15%
KHOU
Mar 19th, 2025
Insomnia Cookies plans third Houston location in the Heights

Insomnia Cookies plans third Houston location in the Heights.

Mouth by Southwest
Mar 2nd, 2025
Insomnia Cookies expands with 4th Valley location in Chandler

Insomnia Cookies expands with 4th Valley location in Chandler.

Snack and Bakery
Feb 24th, 2025
Insomnia Cookies introduces LTO Hot Cocoa Classic cookie

Insomnia Cookies, the late-night bakery, has launched its limited-edition Hot Cocoa Classic cookie loaded with mini Hershey Kisses and melty marshmallows.

Associated Press
Feb 13th, 2025
A sweet collab! Insomnia Cookies partners with Fox Hunters Club dating app for Philadelphia, South Jersey singles event

Insomnia Cookies partners with Fox Hunters Club dating app for Philadelphia, south Jersey singles event.

KTAR News
Dec 25th, 2024
Insomnia Cookies to open first store in Chandler in early 2025

Insomnia Cookies to open first store in Chandler in early 2025.