Level 3 Mongodb Escalation Specialist
Confirmed live in the last 24 hours

201-500 employees

Provides open source database software, support, and services
Company Overview
Percona stands out as a global leader in open source database software, support, and services, offering a unique blend of expertise and open source software to optimize database environments across various industries. The company provides comprehensive solutions including database distributions, backups, clustering, observability, and management, all designed for peak performance, security, scalability, and availability. With a dedicated team of highly skilled DBAs, Percona offers 24/7 support, managed services, and consulting, enabling businesses to focus on strategic initiatives while ensuring their databases are efficiently managed and optimized.

Company Stage

Later Stage VC

Total Funding





Durham, North Carolina

Growth & Insights

6 month growth


1 year growth


2 year growth

Experience Level
Desired Skills
Customer Service
Quality Assurance (QA)
IT & Security
  • Expert-level knowledge of MongoDB
  • Excellent Linux skills and familiarity with debugging issues at code level
  • Very desirable to have related Kubernetes knowledge
  • Prior technical support experience is a must have - including providing services to agreed SLA's
  • Fluent written and spoken English communication skills
  • Professional, customer service oriented attitude
  • Strong work ethic and entrepreneurial approach
  • Ability to communicate clearly and professionally under pressure
  • Availability to participate in a 24x7 on call roster for escalation purposes
  • Mentoring/coaching skills
  • Ability to work independently with minimal direction
  • Desire to travel internationally and speak at Percona Live and other conferences
  • Enjoy the freedom to work remotely from anywhere in the world!
  • With top talent sourced globally, you will enjoy an international and culturally diverse team
  • Flexibility in your working hours means you can prioritize your personal life, pursue hobbies, volunteer, and stay active
  • Our internal programs include groups like:
  • The Percona Adventure Team: This team embarks on unforgettable journeys to breathtaking locations around the world for activities such as mountain climbing, hiking, white water rafting and more
  • Women Transforming Technology is a grassroots program committed to building a supportive community of women in technology. Their goals are to connect, empower and inspire women in all areas and levels of the organization
  • Flow days: Fridays at Percona are for focusing on finding your workflow. Meetings and distractions are limited on Fridays so you can focus on getting things done
  • FryDays: With Percona being so globally dispersed there are not many holidays that overlap for everyone. FryDays are four Fridays each year where everyone at Percona can unplug and enjoy the same 3-day weekend
  • Ownership of technical support tickets related to MongoDB and related technologies
  • Serve as a Level 3 escalation point and resource for Support and Global Services regarding MongoDB customer issues
  • Ensure that tickets are kept up to date and driven to resolution
  • Maintain up to date technical and non-technical documentation related to MongoDB
  • Be at the forefront of Percona blogs and look to research and identify gaps in the customer knowledge base, adding technical and thought leadership articles
  • Keep current regarding the latest technology trends in the MongoDB community
  • Team knowledge transfer regular update and training to the whole of Support
  • Webinar recordings
  • Spot checks /QA