Senior Manager

What is the opportunity?

The Identity & Access Management’ Identity Data Intelligence pillar has the mandate to consolidate, cleanse, govern, and enrich our IAM data to drive strong data driven strategic decisions and insights.  As the Senior Manager, Identity Intelligence, you will work closely with key stakeholders, including Operations, Governance, Process development, and Metrics reporting, as well as other key stakeholders across Global Security, to capture intake requests, define requirements for operational and reporting automation opportunities, IAM intelligence and insights projects.  Additionally, this role will ensure detailed documentation records are maintained and provide support to other team members for testing and periodic change coordination.

What will you do?

• Develop and lead the requirements gathering, documentation, data capture, and analysis processes in partnership with stakeholders
• Perform regular health checks and capacity planning for production systems.
• Maintain SQL databases in PROD (tuning, backup, recovery, security, compliance).
• Ensure high availability and security of the Central Data Warehouse (CDW).
• Monitor workflow execution and resolving failures or errors on Power Platform
• Conduct exploratory analysis and interpretation of new and different data sources to identify valuable and innovative insights.
• Work with teams across IAM and the enterprise, to find new opportunities to strengthen reporting and challenge existing analytics & governance models
• Support Identity Intelligence team in leading changes or with capturing any new metrics requirements.
• Create detailed test documentation, execute test plans/cases to ensure automation quality and functionality.
• Strengthen governance processes and mitigate risks by implementing data governance best practices.
• Participate in Agile projects, using JIRA for task management and tracking

What do you need to succeed?

Must-have

• 8+ years of overall industry experience in project management, data governance, or Business Analysis
• Understanding of data management practices and data pipelines
• SQL and Python experience, to support with test execution and troubleshooting support
• Excellent written and verbal communication skills with ability to influence and work collaboratively with diverse and cross-functional teams
• Excellent troubleshooting skills to rapidly identify and resolve issues
• Managing all work in Jira, including but not limited to story creation, defect resolution, etc.

Nice-to-have

• Tableau certification or equivalent experience
• Knowledge monitoring OCP clusters and Unix servers for performance and reliability.
• Proficiency in manual testing techniques and familiarity with automated testing tools and frameworks (qTest)
• Strong understanding of IAM principles and data governance

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Flexible work/life balance options

#TECHPJ

#LI-POST

Job Skills

Confidentiality, Critical Thinking, Data Privacy, Decision Making, Group Problem Solving, Information Security Management, Information Technology Security, IT Incident Management, Long Term Planning

Additional Job Details

16 YORK ST:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2025-09-052025-10-15

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.