We are looking for a Senior Manager, specializing in utility customer operations, to join our Energy and Utilities Practice in our Chicago office. We are looking for an individual with strong Utilities industry consulting and/or project management skills to solve problems for, and form relationships with, our utility clients. You thrive on working on a small, close-knit team; both on client site and in our office to build our fantastic “people first” culture.

​What will you be doing?

Client Delivery:

• Establish and/or lead a program management office (PMO) for utility clients undertaking complex, transformational programs.
• Acts as or supports the Project Manager in developing project plans, milestones, estimates, and structure on large engagements.
• Lead business process workshops with client personnel to develop business process documentation deliverables including requirements, process maps and key performance indicators for smart grid related processes (e.g. meter-to-cash).
• Perform change management assessments for utility clients that are planning or implementing large transformational programs related to smart meters and/or smart grid including training, organizational design, and communications elements.
• Manage and/or participate in a team of software/solution implementation, systems integration, and business consultants.
• Contribute to the Energy & Utilities Smart Grid consulting practice (methodologies, service offerings, team development), and drive best practice behaviors into the organization.

Practice Development:

• Be able to contribute to the developing and growing WMP’s Chicago office from a business development, Energy and Utilities practice and culture perspective.
• Promote thought leadership in emerging technologies from partnerships to go-to-market offerings, to strategy, to design and implementation.

Business Development:

• Understand business needs and requirements and help turn those goals into concrete projects and detailed proposals.
• Contribute to business development process as an emerging technologies subject matter expert.
• Creating work plans, pricing estimates, and risk assessments for prospects.
• Actively build a professional network and affiliate network in the local community.

We need someone who can bring the following to the table:

• Bachelor’s degree preferred, or equivalent experience required
• Master’s Degree in Business, Engineering, or Management Information Systems preferred
• 15+ years of work experience, minimum five years of professional services consulting experience preferred
• Minimum six years of work experience within the Energy & Utilities industry and at least three years of smart grid experience
• Deep knowledge of and direct experience with Smart Grid / Smart Meter solutions
• Expertise in Utility organizations (Grid Mod, IT, Distribution Operations, Distribution Engineering, DER Programs)
• Expertise in Information and operating technology (IT/OT) systems (e.g., AMI, ADMS, DERMS, FAN, DA)
  
• Prior experience managing a team of professional services consultants in a project environment
• Mature project management and consulting skills; writing and presentation of business solutions
• Ability and willingness to travel up to 50% of the year annually
• A commitment to inclusion and diversity, and openness to new ideas and perspective

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