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Full-Time

Customer Support Engineer

Confirmed live in the last 24 hours

xAI

xAI

51-200 employees

AI tools for research and information retrieval

Data & Analytics
AI & Machine Learning

Mid, Senior

London, UK

Category
Customer Support
Customer Success & Support
Required Skills
Communications
Requirements
  • Great verbal and written communication skills in English
  • Expert in at least one programming language that compiles to machine code such as Rust, C++, or Go. Rust or C++ experience is preferred
  • Experience in Python
  • Experience in TypeScript
  • Understanding of the HTTP protocol
Responsibilities
  • Helping customers use our API products
  • Adding customer-specific features when necessary
  • Improving public documentation
  • Improving our SDKs based on customer feedback
  • Scaling our model deployments across inference locations to improve latency/throughput for key customers

x.ai develops advanced artificial intelligence tools aimed at enhancing research and information retrieval. Its main product, Grok, is designed to answer a variety of questions, including unconventional ones that other AI systems may not handle. Grok provides real-time knowledge, making it a useful resource for researchers, academics, and professionals who need quick access to relevant information. Unlike its competitors, Grok stands out for its ability to suggest questions and provide nuanced answers, catering to users seeking both straightforward and complex information. The company's goal is to empower users by streamlining their research processes and fostering innovation through reliable data processing capabilities.

Company Stage

M&A

Total Funding

$5.2B

Headquarters

Burlingame, California

Founded

2023

Growth & Insights
Headcount

6 month growth

192%

1 year growth

2772%

2 year growth

31500%
Simplify Jobs

Simplify's Take

What believers are saying

  • The $2 million investment from HealWell AI indicates strong financial backing and potential for growth in the healthcare sector.
  • Collaborations with industry leaders like Nvidia and Dell enhance x.ai's technological capabilities, making it a frontrunner in AI-driven research.
  • Grok's unique features and continuous improvement through user feedback can attract a diverse and expanding user base, increasing subscription and licensing revenues.

What critics are saying

  • The competitive landscape of AI-driven research tools is fierce, with giants like OpenAI posing significant threats.
  • Elon Musk's controversial decisions and public statements could impact x.ai's reputation and stakeholder trust.

What makes xAI unique

  • Grok's ability to answer unconventional or 'spicy' questions sets it apart from other AI tools that may avoid such queries.
  • x.ai's focus on real-time knowledge and user feedback ensures that Grok evolves continuously, maintaining its relevance and utility.
  • The strategic partnerships with tech giants like Nvidia and Dell for building the world's largest supercomputer provide x.ai with unparalleled computational power.