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Full-Time

Customer Success Manager

Enterprise

Posted on 9/19/2024

Posit PBC (formerly RStudio)

Posit PBC (formerly RStudio)

201-500 employees

Develops software for data analysis and visualization

Data & Analytics
Enterprise Software

Junior, Mid, Senior

Remote in USA

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Python
Data Science
R
MATLAB
Salesforce
Confluence
Requirements
  • You have previous experience in a similar role and have managed Enterprise level accounts
  • You can Identify opportunities that benefit the customer
  • You are familiar with tools such as Salesforce, for tracking account progress. (Other tools that would be beneficial are the Google Suite,Gong, and Confluence)
  • You are interested in a non-traditional data-science oriented role involving R and Posit’s professional products
  • You are internally driven by curiosity and continuous learning. You have proven that you can be entrusted with big decisions, and you strive to bring thoughtfulness and empathy to all of your work
  • You are humble and collaborate well with other people. You thrive in team settings and exhibit excellent communication and interpersonal skills
  • You’re effective in a variety of communication settings: one-on-one, small and large groups, or among diverse styles and position levels
  • Planning and prioritizing work to meet commitments aligned with organizational goals
  • You have a track record of exceeding goals successfully
  • You have an awareness of the latest trends in the broader data science field and may have experience in other analytic software (such as Python, MATLAB, SAS, or SPSS)
Responsibilities
  • Educating users and decision-makers on Posit products
  • Communicating regularly with customers about their adoption trends, sentiment, and opportunities for deeper engagement
  • Managing renewal process that often includes quoting multiple resellers
  • Partnering with sales for account expansions
  • Representing the voice of the customer to inform our sales process and product roadmap
  • Marshaling resources across the Posit organization as needed to escalate customer issues, support customers’ needs, and to foster adoption
  • Partnering with our Solutions Engineering team to ensure a successful roll-out of Posit’s professional products at customers
  • Contribute to, and be a champion of R, open-source data science, and our wider community of users worldwide
Posit PBC (formerly RStudio)

Posit PBC (formerly RStudio)

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Posit develops software tools aimed at enhancing the work of data scientists and analysts who use programming languages like R and Python. Their products facilitate data analysis, visualization, and scientific communication, allowing users to formulate hypotheses and derive insights from data. Posit offers both free open-source software, which helps users get acquainted with their tools, and premium commercial products that provide advanced features and support. This dual approach allows them to cater to a wide range of users, from individual data scientists to large enterprises. Unlike many competitors, Posit emphasizes open-source principles while also providing commercial offerings, creating a diverse revenue stream through software licenses, subscriptions, and consulting services. The goal of Posit is to empower data scientists to effectively utilize data in decision-making processes across various industries.

Company Stage

N/A

Total Funding

$170M

Headquarters

Boston, Massachusetts

Founded

2009

Growth & Insights
Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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Simplify's Take

What believers are saying

  • The addition of Wes McKinney, creator of Python Pandas, strengthens Posit's expertise and credibility in the Python community.
  • Posit's diversified revenue streams from software licenses, subscriptions, and consulting services provide financial stability and growth potential.
  • The launch of the Quarto technical publishing platform and Posit Connect enterprise data platform expands Posit's market reach and enhances its product ecosystem.

What critics are saying

  • The competitive landscape in data science and analytics is intense, with major players like SAS, IBM, and open-source communities posing significant challenges.
  • Balancing the development of both open-source and commercial products may strain resources and impact the quality of offerings.

What makes Posit PBC (formerly RStudio) unique

  • Posit's dual focus on both R and Python sets it apart from competitors who may specialize in only one programming language.
  • The company's commitment to open-source software creates a strong community-driven development model, enhancing innovation and user trust.
  • Posit's comprehensive suite of tools, from data analysis to scientific communication, offers an end-to-end solution for data scientists, unlike competitors with more fragmented offerings.

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