Full-Time

Care Support Navigator

Posted on 1/15/2025

BrightSpring Health Services

BrightSpring Health Services

10,001+ employees

Social Impact
Healthcare

Compensation Overview

$19 - $21Hourly

Junior

Charlotte, NC, USA

Category
Healthcare Administration & Support
Medical, Clinical & Veterinary
Required Skills
Customer Service

You match the following BrightSpring Health Services 's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • At least 18 years old
  • High School Diploma or G.E.D. equivalent; trained in Tailored Care Management preferred
  • One to two years of experience in Customer Service, and/or working in a Health Care environment as a CNA or home care setting is preferred
  • Experience with an I/DD or a TBI with demonstrated knowledge of and direct personal experience navigating the North Carolina Medicaid delivery system; or, a parent or guardian of an individual with an I/DD or a TBI and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individual (parent/guardian cannot serve as an extender for their family member); or, has two years of paid experience performing functions in this job description with at least one year of paid experience working directly with the Tailored Care Management eligible population
  • Ability to perform work with a high degree of quality and autonomy
Responsibilities
  • Supports Care Managers in delivering care management
  • Engages the member /family/guardian with professionalism, compassion, and purpose through telephonic and virtual methods and in-home visits as required. Interactions should be concise, respectful, in a language of his/her choice, and non-judgmental
  • Establishes a professional rapport with all team members, stakeholders, peers and supervisors
  • Initiates the first contact with the member/family/guardian to complete the Preliminary Questionnaire
  • Communicates with the Case Manager any information pertaining to the care and well-being of the member/family/guardian
  • Provides documentation of billable events that align with minimum contact expectations to the Care Manager
  • Maintains an accurate, up-to-date electronic information data stream on all interactions, encounters, activities, and communications with the member/family/guardian
  • Performs general outreach, engagement, and follow up with members, to encourage accomplishment of goals set in the Plan/ISP
  • Coordinates services/appointments
  • Engages in health promotion activities and knowledge sharing
  • Shares information with the Care Manager and other members of the care team on the member’s circumstances
  • Provides and tracks referrals and provides information and assistance in obtaining and maintaining community-based resources and social support services
  • Participates in case conferences and planning meetings
  • Supports the Care Manager in Identifying and addressing barriers to services, gaps in service, and unmet health-related needs proactively, expanding relationships and linkages to aid in meeting member’s needs
  • Provides services that meet national, state, and local healthcare standards at the highest level
  • Reports issues of concern, general departmental activities and staffing needs to the Care Manager
  • Completes all required training and participates in educational sessions to improve overall skills
  • Attends industry meetings, training, and functions to promote positive relationships with stakeholders
  • Participates in quality improvement and measurement activities to achieve identified targets and outcomes
  • Completes other duties as assigned
Desired Qualifications
  • Trained in Tailored Care Management preferred
  • One to two years of experience in Customer Service, and/or working in a Health Care environment as a CNA or home care setting is preferred
BrightSpring Health Services

BrightSpring Health Services

View

Company Size

10,001+

Company Stage

IPO

Total Funding

N/A

Headquarters

Louisville, Kentucky

Founded

1974

Simplify Jobs

Simplify's Take

What believers are saying

  • Increased demand for home healthcare services due to an aging population.
  • Growing interest in telehealth enhances BrightSpring's service delivery capabilities.
  • Rising investment in mental health services complements BrightSpring's offerings.

What critics are saying

  • Retirement of Chief Legal Officer may affect corporate governance.
  • Schall Law Firm's investigation could lead to legal challenges.
  • Acquisition of Haven Hospice may strain financial resources if synergies aren't realized.

What makes BrightSpring Health Services unique

  • BrightSpring focuses on expanding hospice care services, recently acquiring Haven Hospice.
  • The company emphasizes value-based care models, aligning with industry trends.
  • BrightSpring integrates telehealth and remote monitoring to enhance patient engagement.

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Benefits

Flexible Work Hours

Company News

BH Business
Jan 21st, 2025
BrightSpring Sells IDD Business to Sevita for $835M

BrightSpring sells IDD business to Sevita for $835M.

MarketScreener
Oct 11th, 2024
BrightSpring Health Services, Inc. Announces Retirement of Steven S. Reed as Chief Legal Officer and Corporate Secretary

BrightSpring Health Services, Inc. announces retirement of Steven S. Reed as Chief Legal Officer and Corporate Secretary.

GlobeNewswire
Sep 30th, 2024
BrightSpring Health Services, Inc. Welcomes Dr. Steve Miller to Board of Directors

BrightSpring Health Services, inc. welcomes Dr. Steve Miller to Board of Directors.

Investing.com
Sep 13th, 2024
KKR entities buy BrightSpring Health shares worth over $129 million

BrightSpring recently completed the purchase of Haven Hospice assets in North Central Florida, a $60 million transaction that expands its hospice care services across 18 counties.

TipRanks
Sep 3rd, 2024
BrightSpring Health completes acquisition of Haven Hospice

BrightSpring Health completes acquisition of Haven hospice.

MarketScreener
Aug 7th, 2024
BTSG Investors Have Opportunity to Join BrightSpring Health Services, Inc. Fraud Investigation with the Schall Law Firm

The Schall Law Firm, a national shareholder rights litigation firm, announces that it is investigating claims on behalf of investors of BrightSpring Health Services, Inc. ("BrightSpring" or "the Company") (NASDAQ: BTSG) for violations of the securities laws.

Home Health Care News
Jun 26th, 2024
Transactions: HCS-Girling’s Deal With Pinnacle Home Care; BrightSpring Health To Acquire Haven

HCS-Girling Backs Pinnacle Home Care HCS-Girling and Pinnacle Home Care announced earlier this month that the two companies have a definitive agreement to

Hospice News
Jun 25th, 2024
BrightSpring Acquires Nonprofit Haven Hospice

BrightSpring went public in January with a successful initial public offering (IPO).

Home Health Care News
Jun 24th, 2024
Transactions: HCS-Girling's Deal With Pinnacle Home Care; BrightSpring Health To Acquire Haven

Transactions: HCS-Girling's deal with Pinnacle Home Care; BrightSpring Health to acquire Haven.

Stock Titan
Jun 24th, 2024
BrightSpring Acquires Haven Hospice for $60M

BrightSpring Health Services (NASDAQ: BTSG) has announced a definitive agreement to acquire Haven Hospice in Florida for $60 million. Haven holds a Certificate of Need for hospice care in 18 counties. The deal includes $15 million in cash, $30 million in Company equity, and a $15 million seller note payable in four years. The acquisition is set to close in Q3 2024, expanding BrightSpring's hospice services into Florida.

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