Full-Time
Support Coordinator 3
Infusion Center
Updated on 8/1/2026
University of Southern California
Compensation Overview
$26 - $41.28/hr
Los Angeles, CA, USA
In Person
Category
 Administrative & Executive Assistance (1) |
|---|
Required Skills
Microsoft Office
Medical Terminology
Quality Assurance (QA)
Customer Service
Microsoft Outlook
Get referred to University of Southern California
See people who can refer or advise you
Requirements
- A high school diploma or equivalent is required.
- Demonstrated mastery in customer service, intake, and scheduling is required.
- A proven record of dealing with the public in a customer service role is required.
- Proven knowledge of insurance billing, admitting, or registration experience in a hospital or medical office is required.
- Knowledge of medical terminology is required.
- Familiarity with word processing, Microsoft Outlook, navigating the intranet, interpreting online queries, and scheduling systems is required; familiarity with GE Centricity Business, Cerner, and PBAR is preferred.
- Excellent communication skills, including the ability to speak, read, and write English proficiently, are required.
- In-depth knowledge of major insurance plans and the types of coverage provided, including government health programs, is required.
- Mastery in processing new referrals in a timely manner is required.
- Demonstrated knowledge and experience in patient scheduling is required.
- The ability to work independently under limited supervision, take initiative, deal effectively with constant change, and accept responsibility is required.
- The ability to work independently and in a team setting is required.
- Fire Life Safety Training in Los Angeles City is required, or must be obtained within 30 days of hire and maintained through renewal before expiration.
Responsibilities
- Provide smooth outpatient flow to support patient satisfaction and clinic operations.
- Perform daily clinic preparation, customer service, phone answering, intake, message distribution, medical report and imaging retrieval, procedure scheduling, encounter registration, copayment collection, and referral management.
- Coordinate clinic schedules, patient appointments, and follow-up care.
- Answer patient phone calls, verify insurance benefits, prepare charts and charge tickets, and coordinate surgery and diagnostic testing schedules.
- Send preoperative packets and surgery instructions to patients, prepare surgery charge tickets, and compile letters of medical necessity.
- Act as a liaison between the clinic and referring physicians while assisting the multidisciplinary team in managing patient care through intake, evaluation, and listing phases.
- Set up follow-up care appointments for postsurgical patients and coordinate efficient clinic scheduling flow.
- Enter information accurately and thoroughly into computer systems.
- Process new referrals by obtaining outside medical records, entering demographic information, providing records to physicians or multidisciplinary teams, verifying insurance, and obtaining authorization for visits and procedures.
- Schedule patient evaluations, clinic appointments, surgeries, laboratory work, diagnostic testing, and consultations according to physician requests, patient needs, and department procedures.
- Review master schedules and anticipate requirements and changes based on activity levels to maintain operational flow and a positive patient experience.
- Assist with clerical and scheduling needs, including filing and collecting supporting documentation for billing.
- Provide phone coverage, distribute messages through text, voice, and email systems, respond to email, and retrieve and respond to voicemail within 24 hours per department protocol.
- Serve as a point of contact for patients and caregivers and provide information and guidance regarding scheduling, paperwork, and follow-up appointments.
- Review financial risk assessments and assist patients and families with insurance benefits and alternative funding sources, referring complex issues to financial counselors or admitting representatives.
- Review and provide estimates of patient liabilities, including copayments, deductibles, coinsurance, deposits, and prior account balances.
- Facilitate communication among patients, caregivers, physicians, nurses, laboratory staff, and other care-team members, and communicate changes in patient and case information.
- Ensure required clinical and administrative documentation is completed and submitted accurately and on time.
- Protect patient confidentiality in accordance with applicable policies.
- Assist Support Coordinator I with complex customer-service issues and provide resolutions.
- Cover other staff members during sick time, vacation, or leave of absence.
- Maintain communication with management and staff and serve as the department liaison with hospital and physician staff.
- Onboard and train new employees and physicians.
- Assist the Clinic Manager with quality assurance, patient flow, data collection, projects, and reporting.
- Audit, correct, and resubmit rejected charges and follow up on them.
- Lead department-specific projects, audits, and quality or process-improvement efforts in partnership with the department leader.
Desired Qualifications
- A bachelor's degree in a related field is preferred.
- Five to seven years of administrative or customer-service experience in a medical office, preferably in an ambulatory-care environment, is preferred.
- Ability to speak Mandarin, Cantonese, or Spanish is preferred.
- Certified Medical Assistant certification, a Medical Assistant certificate, or equivalent is preferred.
- A job-relevant billing and coding certificate is preferred.