Senior Tag & Programs Administrator

Join Our Administration Team located in King of Prussia ! AAA Club Alliance is hiring a Senior Tag & Title Programs Administrator. If you're detail-oriented, have DMV processing familiarity, and/or leadership experience, this is your opportunity. Enjoy competitive benefits and a balanced work environment.

The primary duties of the Senior Tag & Title Programs Administrator are to:

• Lead, schedule and prioritize Processing Center activities to meet operation requirements and staff compliance. Serve as a primary point of contact for all commercial accounts and builds client relationships by ensuring quality customer service. Ensure commercial account transactions are processed within contract guidelines, reviews documents, invoice preparation and timely output disbursement. Manage recordkeeping and maintain complete and accurate copies of legal documents. Provide phone support and problem resolution to client’s staff. Communicate processing issues to Tag & Title Business Manager.
• Collaborate with Tag & Title Business Manager to implement strategies to achieve goals/objectives and solicit and promote prospective corporate client accounts.
• Work independently on projects as assigned to grow and promote business.
• Research information with state representatives in order to problem solve difficult transactions or obtain regulation updates. Using research information, assist in developing training material, job aids and proctor virtual and classroom trainings. 
• Supervise and function in the capacity of a technical advisor. Instruct on state and vendor systems to address procedural questions and troubleshoots system issues and ensures updates are available and understood by Tag & Title associates. 
• Maintain knowledge of state contractual and audit requirements and proficient in all types of tag and title application. Serve as a business line expert to advise and guide associates in completing state specific transactions, processing procedures and regulations.
• Responsible for messengering the work from retail store clients to state specific motor vehicle office for processing, then review, record and disburse output. Timely and accurate submission of all title work to state agency within State mandated time frame.
• Responsible for Accounting functions of retail store applications within assigned state by inputting ad-hoc check requests, balancing work to state cash drawer and requesting EFT, reconciling P-card transactions and reconciling commercial account transactions.  Serve as the lead in resolving discrepancies.
• Protect customers’ confidentiality and privacy in accordance with AAA Club Alliance and state specific regulatory requirements.  Stay current on state laws relating to Motor Vehicle Code governing license, title and registration. Legitimately access state and vendor computer systems and accurately enter information and process applications.
• Serve as lead in ordering state inventory items for retail stores and monitors retail stores’ compliance for completion of monthly verification of state issued inventory. 
• Advise and guide Retail management on processes and regulations in order to aid them in customer service problem resolutions. 
• Complete store assessments as directed by Tag & Title Business Manager, to review audit compliance and best practices with Associates.
• Other duties as assigned.

Minimum Qualifications:

• Associate degree in Business Administration, related field or equivalent.
• Four years of related state specific department of motor vehicle business-like experience, demonstrating an in-depth knowledge of processes. Three years of supervisory experience.
• Must maintain a satisfactory criminal history and meet all state-specific legal requirements for this job.
• Maintain state specific certifications and successfully complete exams within state specified time frame.
• Notary Public designation, ability to obtain a Notary Public designation [PA Only].
• Ability to interact and influence desired direction through negotiation and concurrence.
• Excellent customer service and communication skills [oral, written and listening].
• Ability to work autonomously in a multifaceted team environment while being detail oriented and organized with ability to prioritize tasks.
• Proficient in the use of Microsoft Office suite and Internet.
• Proficiency in specific business line technologies and procedures preferred. 
• Willingness and ability to travel as needed.

To the qualified candidate, we offer:

• Convenient Hours: Enjoy a consistent weekday schedule: Monday to Friday, either 7:30AM to 3:30PM or 8:00AM to 4:00PM .
• Competitive Compensation: The starting base compensation for this position is $52,788 to $67,367 base salary. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
• AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
• Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
• Paid Holidays: Celebrate eight paid holidays throughout the year.
• Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
• Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
• 401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.

ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers.  We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply.  It is ACA’s policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA’s operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.

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