Quality Manager

About Aptia

Aptia is a new force in the employee benefits and pensions administration services, on a mission to change the world of administration for the better.

In an underserved market, with huge potential for growth, Aptia serves 1,100 clients in the US and UK markets and will be supported by shared services in India and Portugal - helping more than seven million people live healthier and happier lives.

And we are expanding. Aptia Group is not only fuelled by our investors’ backing but also by our commitment to foster the growth and success of our people. At Aptia, we’re investing heavily in learning and development, paving unique career paths for our colleagues.

Specialist. Responsive. Thoughtful. These aren’t just words; they are the backbone of our business. Our team embodies our values daily, to surpass client expectations, evolve constantly and nurture genuine relationships for the long-term.

If you want to join a sector that never stands still, in a company culture that is agile and that will invest in your career development, we could have your perfect next role.

Job requirements

Role Summary:

The Quality Manager within the Quality Assurance and Audit Team has responsibility for ensuring that quality is central to all operational delivery activities.

You will work with a small team (4-5) to continually review quality throughout the Pension Administration business via targeted quality audits and act as part of the first line of defence for the Pensions Administration business.

You will work alongside the Risk and Compliance function to ensure a robust control environment established.

This role is a hybrid position where you will work from any of our Aptia offices, as well as from your home address.

Here’s what you’ll be doing:

• Working as part of the Quality Assurance and Audit function to embed a culture of continuous improvement in every aspect of our Administration processes.

• Carrying out regular internal audits relating to the quality of administration within location, team, client, specialism, process, activity or event.

• Ensuring that the audit scope and activities comply with documented standards.

• Focusing on areas for improvement following the completion of the audit and collaboratively work with the audited function to put in place rectification measures.

• Assisting the Leader with the production for the Leadership Team, a monthly review of quality measures plus a review of completed audits in the period, highlighting areas of concern.

• Working with the team to develop a culture of continuous improvement in quality of process, output and individual competency within the business.

Here’s what we’re looking for:

• Pensions Industry experience.

• Experience in Pensions Management and its challenge for employers, members, trustees and clients.

• Strong knowledge of the business processes and core activities.

• Audit, review and quality experience including audit report writing.

• Detailed knowledge of technical administration activities.

How to apply

If you are interested in this role, then we’d love to hear from you. Please go ahead and click apply and submit your resume with appropriate contact information.

Aptia is committed to creating a diverse, inclusive and equitable work environment. At Aptia, fostering an equitable and inclusive environment for all our people to flourish is a priority. We are an equal opportunity employer and aim to attract and retain the best people without attention to age, background, disability, ethnic origin, family duties, political affiliation, race, religion, gender and sexual orientation.

If there are any reasonable adjustments we can make to the recruitment process to ensure it is accessible to you, we encourage you to reach out to us.