Enterprise Client Operations Data Director

Are you ready to make an impact at DTCC? 

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve. 

The Chief Client Office (CCO) is focused on providing a consistent Client Experience across all business lines and geographies, enabling enhanced Client Satisfaction, Revenue Growth and Business Line Success. The CCO function includes Sales, Partners, Relationship Management, Integration, Marketing & Communications and Sales Analytics & Operations.

 Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

 The Impact you will have in this role: 

The Enterprise Client Operations (ECO) organization is comprised of onboarding-related and client support (help desk) capabilities for DTCC and its subsidiaries. This Client Operations Data Director role sits within the ECO organization and will be supporting ECO leadership with their teams located in Chennai, as well as partnering closely with the Enterprise Data Team to execute against the DTCC’s client / entity data strategy. This role requires exceptional leadership, communication, and problem-solving skills to drive site performance, employee engagement, and project-level leadership. Leader in this role will build and cultivate relationships with key stakeholders and develop high performing teams.  

 Your Primary Responsibilities:

ECO Leadership Responsibilities 

• Provide site leadership for ECO employees in the Chennai Office. Engage in sessions to plan site specific activities to drive employee engagement. 
• Lead and manage day-to-day operations of Chennai based ECO teams, ensuring alignment with organizational goals, objectives, and performance standards. 
• Foster a culture of collaboration, quality and continuous improvement and enable high performing teams  
• Assist with recruiting for open positions in the Chennai office, including onboarding and training of new hires  
• Own Business Continuity Plans and effectively coordinate operations and client support in the event of a site level crisis 
• Demonstrate influence and visibility by representing the function in key events with internal and external partners 
• Exemplify enterprise leadership and accountability to drive collaboration and problem solve 

 Client Operations Data Lead Responsibilities  

• Recruit and build a team to focus on the data remediation efforts required to establish a strong data foundation, including collecting, validating and maintaining client data across multiple platforms and systems  
• Coordinate with the Enterprise Data Team and IT to resolve data-related issues and implement data management solutions  
• Determine the client outreach and remediation strategy for data clean-up efforts, including validating data with clients, and collecting missing key data elements 
• Develop and implement data quality control procedures and standards  
• Conduct regular data quality assessments and implement corrective actions as needed   
• Train and support staff on data quality best practices and procedures  
• Collaborate with ECO teams on effective data management  
• Lead project-based work for ECO leadership and define project scope, timelines, goals and deliverables working with internal stakeholders 
• Create and maintain Team Book of Work and identify resource demand needs. Lead new initiatives and ensure team’s operational readiness to support new requirements and product offerings 
• Conduct capacity planning assessment and make recommendations on staffing  
• Define and continuously revise critical metrics and KRIs to improve team performance. Regularly review client feedback, identify knowledge gaps and team training needs 
• Apply management reports and metrics to track performance of teams and individuals to ensure success in meeting the team’s objectives 
• Understand interdependencies with initiatives outside immediate function to explore opportunities to streamline or automate processes  

Qualifications:

• Minimum of 10 years of related experience
• Bachelor's degree preferred or equivalent experience

Talents Needed for Success:

• Experience in leadership/people manager roles; preferably in a multinational environment 
• Experience building, leading and coaching teams and leading via influence   
• Deep understanding of data management processes and standard methodologies  
• Experience in banking, capital markets, or financial operations preferred 
• Self-starter with a solid ability to prioritize, own and drive projects, and quickly learn new concepts and frameworks 
• Excellent written and verbal communication skills  
• Excellent analytical and quantitative skills  
• Prior experience working with technology, business teams and operating model changes 

Actual salary is determined based on the role, location, individual experience, skills, and other considerations. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.