Why this role is important to us

Responsible for the management of a unit which may include 3 - 10 employees including staff and supervisors. Responsible for client management, staffing, unit performance according to the established goals and guidelines. Ensures adherence to established policies and procedures. 

What you will be responsible for

• Demonstrates integrity when managing client expectations according to the SLA’s.

• Ensures timely trade and payment processing with sense of urgency.

• Ensures that processing exceptions are resolved on a timely basis, are well documented and are communicated to appropriate parties.

• Monitors compliance with established controls and procedures and implements controls to eliminate losses.

• Oversees the efficiency of the daily operations.  Ensures adequate backup through cross training.

• Validates service expectations, communicates status and establishes areas for improvement

• Maintains effective working relationships with clients, other departments, trading areas, brokers and service providers.

• Maintain solid understanding of client SLA’s and services provided to meet SLA guidelines on a consistent basis.

• Work with other groups within to develop system enhancements into daily operations

• Monitor workflow to ensure the department is operating efficiently.

• Interview, evaluate, hire, and manage performance, train, terminate and promote staff

• Communicates and manages department goals and performance targets, and makes suggestions for enhancements to operational processes to more effectively meet client needs.

• Assist with client presentations on derivatives operations.

• Keep up to date with Industry Initiatives.

Education & Preferred Qualifications

• Bachelor’s Degree in Finance/Economics, Master’s degree or CFA a plus.

• Seven or more years of comparable work experience, with experience in the financial services industry preferred.

• This position requires strong oral and written communication, leadership, and team building skills.  Candidates should have training and experience in managing people, including managers, to accomplish organizational goals and objectives.

• Working knowledge of accounting, custody, and depository platforms.

• Working knowledge of Derivatives products.

• Demonstrated client communication and presentation skills.

• Ability to effectively bring individuals from multiple areas together to resolve identified issues.

• Deep understanding of settlement process.

• Deep understanding of trade lifecycle events especially for the Derivatives instruments.

• Computer proficient including working knowledge of desktop software applications including MS Office, Bloomberg, Recon tool including TriOptima, Markit/DTCC DerivServ.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You’ll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse

backgrounds, experiences and perspectives are a powerful contributor to creating an inclusive environment where everyone can thrive and reach their maximum potential while adding value to both our organization and our clients. We warmly welcome candidates of diverse origin, background, ability, age, sexual orientation, gender identity and personality. Another fundamental value at State Street is active engagement with our communities around the world, both as a partner and a leader. You will have tools to help balance your professional and personal life, paid volunteer days, matching gift programs and access to employee networks that help you stay connected to what matters to you.

State Street is an equal opportunity and affirmative action employer.

Discover more at StateStreet.com/careers

IT IS UNLAWFUL IN MASSACHUSETTS TO REQUIRE OR ADMINISTER A LIE DETECTOR TEST AS A CONDITION OF EMPLOYMENT OR CONTINUED EMPLOYMENT.  AN EMPLOYER WHO VIOLATES THIS LAW SHALL BE SUBJECT TO CRIMINAL PENALTIES AND CIVIL LIABILITY.