Client Success Manager

Who we are: First Street is the standard for Climate Risk Financial Modeling. We use transparent and peer-reviewed methodologies to calculate the past, present, and future climate risk for every property in the world. We started working with the world’s leading climate scientists to create groundbreaking, climate-adjusted, property specific models over 8 years ago and haven’t stopped. 

Our mission: We exist to connect climate and financial risk. 

Our data: We create physics-based, deterministic models of flooding, wildfire and hurricanes, and advanced statistical models of extreme heat, air quality, drought, hail, severe convective storms, winter storms, and more. All of this data is used to create property-level financial risk metrics and macroeconomic variables to quantify the impacts of climate, property by property.

Our customers: We empower governments at the highest levels to make smart regulations, businesses to avoid bad investments, and everyday homebuyers to understand their personal risk from climate change. We are relied on every day by:

• Agencies ranging from the U.S. Department of Treasury to Fannie Mae

• The world's biggest banks such as Bank of America and Wells Fargo 

• Institutional investors like Nuveen and Blackstone 

• Millions of everyday users on Zillow, Redfin, Realtor.com, Homes.com, and more 

We believe:  With the right data, we can identify the problems, avoid bad investments, and implement solutions. This is why we have invested tens of millions of dollars into our science, data, people, and products and have raised tens of millions more to move even faster. Read more about our culture here and see what Climate Risk Financial Modeling is all about here. 

Come join us and use your talents to change the world.

Team & Role Overview: 

As a Client Success Manager at First Street, you will play a pivotal role in building trusted, long-term partnerships with First Street’s clients – including global and regional banks, asset owners/managers, pension funds, and real estate investment trusts.  You will guide them through onboarding and long-term adoption of our Climate Risk Financial Modeling (CRFM) solutions, ensuring they achieve real value aligned with their goals.

You will partner with account executives to manage client relationships, identify opportunities for growth, and drive account retention.  In addition, you will be responsible for collecting valuable insights to shape future product development, advocating for client needs, and ensuring our solutions continuously evolve in step with how financial institutions and real estate investors increasingly use climate risk data and modeling to inform decisions.  Collaborating cross-functionally with the Product, Climate Science, and Climate Implications teams, you will be instrumental in translating client needs into internal actions. With a strong focus on relationship building, value realization, and identifying growth opportunities, you'll help clients not only navigate climate risk, but also leverage it as a strategic advantage.

What you’ll do:

• Lead onboarding and implementation for new clients, including setup, data integration, and training

• Support sales team on Proofs of Concept (POCs), including creation of materials, participation in touchpoints and deep dives, and providing responses to technical questions.

• Serve as the point of contact for client data questions and issues, including reviewing and validating delivered datasets, and manually resolving data discrepancies when needed

• Proactively monitor client engagement and product usage patterns to ensure long-term adoption and satisfaction

• Identify opportunities for account growth, upsell, and deeper product integration in partnership with account executives

• Support trial deployments and stakeholder workshops alongside solutions engineering

• Maintain CRM hygiene and customer health reporting to inform internal planning and forecasting

• Continuously build and deepen knowledge of CRFM and First Street’s peer-reviewed, science-backed products to become a go-to subject matter expert both internally and externally

What you’ll need: 

• 5-7 years in a client-facing role, with at least 2 years in Client Success, Account Management, or Implementation, preferably in SaaS or data products

• Proven ability to manage client relationships in complex, regulated environments, such as commercial banking or investment management

• Familiarity with how lenders and real estate investors integrate data into credit, risk, or investment workflows

• Experience coordinating cross-functional internal teams to solve client needs quickly and effectively

• Strong written and verbal communication skills, including the ability to translate scientific/technical content for non-technical financial stakeholders

What will make you stand out: 

• Prior experience working with or selling to commercial banks, investment managers, or investment risk teams

• Hands-on knowledge of climate-related financial risk frameworks (e.g., TCFD)

• Experience navigating ambiguity in a startup or scale-up environment

• Comfort with client success tools and platforms

• Experience managing client implementations or workshops involving climate data

Our anticipated US base salary compensation range for this role is $100,000-130,000 + target variable compensation and competitive benefits package, which includes equity, 401(k), paid time off, paid parental leave, and comprehensive health benefits. Actual compensation will vary depending on factors such as work location as well as additional factors such as a candidate’s qualifications, skills, experience, competencies, and relevant education. Your recruiter can share more about the specific salary range for your location during the hiring process.

How we work: 

• Impact: We only focus on things that move the needle 

• Drive: We are driven by the role we play in connecting climate and financial risk 

• Ownership: This is our company and we act accordingly

• Urgency: We move quickly because the world depends on it 

• Resilience: We have a growth mindset in all that we do

What we offer: 

• Competitive salary commensurate with experience 

• Ownership interest in the company via Employee Stock Option Plan 

• Hybrid Schedule with in-office work days on Monday, Wednesday and Thursday 

• 15 vacation days along with 5 days for winter break office closure, 8 statutory company holidays, and 10 sick days 

• Health benefits covered at 100% for employee or a significant contribution for family plans 

• Vision and dental benefits with partial employee contribution

• 12 weeks of paid parental leave 

• Access to One Medical, Teledoc, HealthAdvocate, Kindbody, and Talkspace

• Company 401k program 

• Commuter benefits 

• Life Insurance

• Tech startup environment 

• Weekly team meals and an office stocked with coffee and snacks 

• Working on the world’s biggest issue with other passionate professionals 

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.