Full-Time
Front Office Manager
Posted on 4/28/2025
Atrium Hospitality
501-1,000 employees
Hotel and asset management services provider
Compensation Overview
$52k/yr
Mid, Senior
Lexington, KY, USA
- You must effectively manage and lead the front office team to deliver outstanding guest service, ensuring all interactions meet our high standards.
- We expect you to handle guest complaints promptly and efficiently, resolving issues with professionalism and maintaining positive relationships.
- You should implement and monitor efficient check-in and check-out processes, optimizing guest satisfaction and operational flow.
- Collaboration with other departments is essential to ensure seamless communication and enhanced overall guest experience.
- You need to develop and maintain standard operating procedures for front office operations that align with company policies.
- We require you to analyze and report on front office performance metrics, using data-driven insights to improve efficiency and service quality.
- You are responsible for training and mentoring front office staff, fostering a supportive team environment that encourages professional growth.
- It is important for you to stay informed about hotel services and local attractions in order to provide accurate information and recommendations to guests.
- You shall oversee the daily operations of the front office to ensure smooth and efficient service delivery, maintaining high standards of hospitality.
- We expect you to manage, train, and schedule front office staff, fostering a positive team environment that encourages growth and excellence.
- You will handle guest inquiries and resolve any issues promptly and professionally, ensuring an exceptional experience for all guests.
- We require you to implement standard operating procedures for front office tasks, continuously seeking opportunities for improvement.
- You shall coordinate with other departments to facilitate seamless communication and collaboration, enhancing overall guest satisfaction.
- We expect you to maintain accurate records and reports, utilizing these insights to make informed decisions and recommendations.
- You will monitor and evaluate customer feedback, taking proactive measures to address areas of concern and celebrate successes.
- We require you to stay updated on industry trends and competitor offerings, using this knowledge to enhance our services and competitiveness.
Atrium Hospitality manages a diverse portfolio of 74 hotels, including both full-service and select-service properties. These hotels operate under well-known brands such as Hilton, Marriott, IHG, Wyndham, and also independent labels. The company focuses on hotel and asset management, ensuring that each property is effectively run and maintained to meet the standards of their respective brands. Atrium Hospitality differentiates itself from competitors by its extensive experience in managing a wide range of hotel types and its commitment to maximizing the value of each asset in its portfolio. The goal of Atrium Hospitality is to provide exceptional hospitality experiences while optimizing operational efficiency and profitability for hotel owners.
Company Size
501-1,000
Company Stage
N/A
Total Funding
N/A
Headquarters
Alpharetta, Georgia
Founded
2015
Simplify's Take
What believers are saying
- Atrium's commitment to diversity boosts its reputation and attracts a broader talent pool.
- The rise of wellness tourism aligns with Atrium's wellness-focused room offerings.
- Atrium's investment in renovations enhances guest satisfaction and property value.
What critics are saying
- Labor shortages may increase operational costs and affect service quality at Atrium properties.
- Alternative accommodations like Airbnb could impact Atrium's occupancy rates.
- Failure to meet rising sustainability expectations could harm Atrium's brand reputation.
What makes Atrium Hospitality unique
- Atrium Hospitality's WomenRISE program empowers women for leadership roles in hospitality.
- Atrium's partnership with Pure Wellness enhances guest experience with wellness-focused accommodations.
- Atrium's extensive renovation projects modernize properties, reflecting local culture and innovation.
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Benefits
Health Insurance
401(k) Retirement Plan
401(k) Company Match
Daily Pay
Exclusive Travel Discounts
Company News
The largest full-service hotel in downtown Huntsville, Alabama, is debuting a new look. Operated by Atrium Hospitality, the Embassy Suites by Hilton Huntsville has completed a two-phased, multimillion-dollar renovation. The redesign of the Embassy Suites Huntsville reflects the city’s location and history in innovation and technology. The 295-key hotel in “Rocket City” is connected by a sky bridge to the Von Braun Center and sits adjacent to Big Spring International Park. (Photo: Business Wire)Operated by award-winning Atrium Hospitality, the Embassy Suites by Hilton Huntsville in Alabama has completed a two-phased, multimillion-dollar transformation, including all 295 two-room guest suites. The hotel’s makeover incorporates modern enhancements with cool, fresh colors blended with an overall warm palette
Atrium Hospitality has launched WomenRISE, the company’s new hotel general manager development program targeted to women leaders.“With WomenRISE, we hope to hasten the career paths of women in hospitality, a group that tends to be underrepresented at the general manager level,” Anneliesse Cooper, chief human resources officer, Atrium, told Hotel Business. “WomenRISE will prepare female leaders and build their confidence to take the next steps to pursue a hotel GM role.”WomenRISE Inaugural ClassAtrium’s WomenRISE inaugural class includes nine participants from across Atrium-managed hotels in Arizona, Florida, Missouri, Nebraska, Oklahoma and Texas. Program participants were selected during the company’s portfolio-wide talent review in 2023 and come from varying departments, including operations, sales and marketing and finance.“I serve as the executive sponsor of Atrium Hospitality’s Diversity & Inclusion Collective, which is comprised of representatives from across Atrium’s national management portfolio of 80 hotels,” Cooper said. “WomenRISE brings to life an original idea that was generated by the D&I Collective and that easily gained support from senior leaders. Atrium’s new female GM development program demonstrates our company’s commitment to empowering female hospitality leaders to successfully navigate the next steps in their career journeys.”Over a nine-month period, WomenRISE participants will:Join in scheduled opportunities to explore their leadership qualitiesBuild their network within AtriumGain learnings on specific topics related to successful hotel operationsPrepare to take the next steps to pursue a hotel general manager roleAtrium manages a portfolio of 80 hotels, representing brands such as Hilton, Marriott, IHG and Wyndham, in 28 states. The company operates approximately 20,000 guestrooms/suites and 3 million sq
Atrium Hospitality launches WomenRISE program.
ALPHARETTA, Ga.--(BUSINESS WIRE)--Coinciding with Women’s History Month in March, Atrium Hospitality today announced the launch of WomenRISE, the company’s new Hotel General Manager Development Program targeted to female leaders. Alpharetta, Georgia-based Atrium Hospitality is one of the nation’s largest hotel operators. Our company manages a portfolio of 80 hotels, representing well-known brands such as Hilton, Marriott, IHG, and Wyndham, in 28 states. Atrium operates approximately 20,000 guest rooms/suites and 3 million square feet of event space. WomenRISE Inaugural Class. “We’re excited to offer Atrium’s WomenRISE program to hasten the career paths of women in hospitality, a group that tends to be underrepresented at the General Manager level,” said Anneliesse Cooper, Chief Human Resources Officer, Atrium Hospitality
The American Hotel & Lodging Association (AHLA) and Procure Impact, a B2B marketplace for products that support overlooked communities, have launched the Dignity of Work Pledge, an initiative to create 100,000 hours of paid employment for overlooked populations.Procure Impact’s B2B marketplace provides companies the opportunity to source responsibly and achieve social impact goals. Each vendor on the Procure Impact platform employs individuals facing barriers to work, including survivors of trafficking; veterans; at-risk youth; refugees; individuals with disabilities; and individuals who have experienced poverty; incarceration; homelessness; mental health issues and trauma; or substance use disorders.Procure Impact tracks the impact of each transaction made on its platform by calculating the number of shift hours created, making it easy for hospitality companies to report on their impact goals and measure their progress.By taking the Dignity of Work Pledge, hospitality companies commit to increasing the percentage of their purchases made with vendors on Procure Impact’s platform and to regularly report their progress, which will be shared on AHLA’s Responsible Stay website.AHLA’s Responsible Stay initiative unites members behind core sustainability principles, including responsible sourcing, energy efficiency, water conservation and waste reduction.“We believe the hospitality sector is uniquely positioned to harness its purchasing power to create unique and meaningful guest experiences and change millions of lives in the process,” said Lauren McCann, Procure Impact founder/CEO. “We are excited to partner with so many pioneers in hospitality who are building spaces and places grounded in belonging and purpose through the products that they feature and purchase.”Chip Rogers, AHLA president/CEO, said, “Responsible sourcing is all about delivering value to guests while creating positive social and environmental impacts. Procure Impact makes it easy for hospitality companies to do just that.”Founding partners who have committed and signed the Dignity of Work Pledge include Davidson Hospitality Group, Pyramid Global Hospitality, Sage Hospitality Group, CoralTree Hospitality, Atrium Hospitality, Pacific Hospitality Group, Modus Hotels and 21c Museum Hotels. Participating hotels manage more than 110,000 hotel rooms nationwide.“A job is one of the most transformative ways to help someone improve their life,” said Kenzie Vath, VP, strategic partnerships, Pacific Hospitality Group. “By purchasing through Procure Impact, we get quality products and know that our company is having a lasting impact in our communities by creating job opportunities for people who wouldn’t otherwise have access to work.”Chris O‘Donnell, COO, Atrium Hospitality, said, “At Atrium, we take social and environmental responsibility very seriously and see it as a business imperative because of the significant correlation to the lives and health of the communities we serve