Full-Time
Customer Success Manager
Posted on 4/6/2024
Data platform for advanced vision AI teams
Senior
London, UK
- Extensive customer facing experience, especially with Enterprise customers
- Exceptional communicator across different channels
- Structured and organized, with the ability to prioritize time
- Successful internal collaboration with technical and commercial teams
- Highly consultative, skilled with discovery questioning and uncovering new use cases
- Track record of strengthening existing customer relationships and proactively developing new ones
- Product and technical acumen, with the ability to learn quickly and apply product knowledge appropriately to customer pain points
- Intelligent and able to dip into technical intricacies while staying focused on achieving the outcome
- Consistently performed in the top percentile of whatever environment you've been in
- Work with largest and most complex customers to help them successfully embed Encord into their AI applications
- Collaborate with Sales, Growth, and Engineering teams
- Report directly to the co-founders
- Lead meetings with CTOs, founders, and lead ML engineers
- Prioritize time effectively
- Strengthen existing customer relationships and develop new ones
- Apply product knowledge to customer pain points
Encord provides an advanced data platform designed specifically for vision AI teams, enhancing workforce efficiency through AI-assisted annotation tools, automated labeling, and active learning pipelines. The specialized platform not only accelerates model production and deployment but also supports a variety of annotation types and sophisticated performance metrics. With an emphasis on quality and efficiency, this workplace is ideal for those interested in cutting-edge AI technology and striving for high-performance outcomes in their projects.
Company Stage
Series A
Total Funding
$19.6M
Headquarters
San Francisco, California
Founded
2020
6 month growth
↑ 26%1 year growth
↑ 26%2 year growth
↑ 152%Benefits
Social events
Flexible hours
Hybrid work
Fresh equipment & gear
Health insurance
Generous PTO
Visa sponsorship
Team lunches