IT Support Specialist

About Us

At The Pharmacy Hub, we collaborate with pharmaceutical brands, manufacturers, health brands, telemedicine providers, and healthcare companies to deliver essential products directly to patients. Our expertise allows us to seamlessly distribute pharmaceuticals, medical devices, and other healthcare products to consumers, ensuring greater accessibility and convenience.

Position Summary

The Pharmacy Hub is looking for an IT Support Specialist to join our IT team and provide hands-on desktop and end-user technical support across our Davie and Miami Gardens locations. This person will provide IT desktop support, troubleshoot hardware, software, printer, and connectivity issues, assist with employee onboarding and offboarding, and help maintain IT equipment and inventory. They will work closely with the IT team and employees across the company.

This is a new headcount position. Our IT support team has decreased from five employees to two, leaving no coverage for illness, vacation, or unexpected absences. We are hiring two additional IT Support Specialists to restore adequate coverage, maintain business continuity, and avoid service disruptions.

This position reports to the IT Manager.

Core Responsibilities

Desktop & End-User Support (~30%)

• Provide general desktop and end-user technical support to employees across the company
• Troubleshoot hardware, software, printer, and network/connectivity issues
• Assist with employee onboarding and offboarding, including setting up user accounts, computers, and other IT equipment

IT Equipment & Inventory Management (~45%)

• Set up, deploy, and track company laptops, headsets, and other IT equipment
• Maintain accurate IT equipment and inventory records across both the Davie and Miami Gardens locations
• Ensure equipment is properly maintained, accounted for, and ready for new hires

Support Ticket Management (~15%)

• Respond to and resolve support tickets through the company's ticketing system
• Prioritize multiple concurrent requests and escalate issues appropriately when needed

Documentation (~10%)

• Document troubleshooting steps, resolutions, and recurring issues
• Maintain clear, up-to-date records to support knowledge sharing across the IT team

Qualifications

Required

• 2+ years of experience in desktop support, help desk, or a similar IT role
• Associate degree in Information Technology or equivalent experience
• Knowledge of common business applications
• Experience troubleshooting hardware, software, printers, and basic network connectivity
• Experience setting up user accounts, computers, and other IT equipment
• Familiarity with ticketing systems and remote-support tools
• Basic understanding of TCP/IP, Wi-Fi, DNS, and network troubleshooting
• Strong communication, customer-service, and problem-solving skills
• Ability to prioritize multiple requests and work independently
• Ability to lift and move computer equipment as needed

Preferred

• Bachelor's degree in Computer Science
• 3+ years of experience in IT
• Experience with Google Workspace
• Okta experience
• Experience with cloud-based applications
• Experience with remote-support platforms (e.g., NinjaOne)

Core Competencies

• Dependable, hands-on, and organized
• Comfortable working in a fast-paced pharmaceutical fulfillment environment
• Proactive, patient, and service-oriented
• Communicates clearly with both technical and nontechnical employees
• Takes ownership of problems rather than passing them along
• Manages competing priorities calmly under pressure
• Documents work thoroughly and consistently
• Knows when to escalate an issue

Work Environment

This is a 100% on-site role split across The Pharmacy Hub's Davie and Miami Gardens, Florida locations, Monday–Friday, 9:00 AM–6:00 PM. The pace is driven by day-to-day support ticket volume, onboarding and offboarding timelines, and the operational needs of a fast-paced pharmaceutical fulfillment environment. This role works closely with the IT team and with employees across the company, and may require travel between the two office locations. Candidate should be open scheduled.  

Physical Requirements

The physical and mental demands described are representative of those an employee must meet to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to lift and move computer equipment as needed
• Extended periods of computer use for ticket resolution, remote support, and documentation
• Close visual acuity required for troubleshooting hardware and software issues
• Clear verbal and written communication required across in-person and written formats with technical and nontechnical employees
• Role requires on-site presence at both the Davie and Miami Gardens locations; ability to travel between locations as needed

At-Will Employment

Employment is at will and may be terminated at any time, with or without cause or notice, in accordance with applicable law.

Pay Range 49000 - 62000 USD