Sr. Systems Manager

​​About the Role:

The Sr Systems Manager, NetSuite Administrator  is responsible for implementing, customizing, and optimizing NetSuite ERP solutions to meet business requirements within Hims & Hers. The role involves working closely with stakeholders within Accounting, Operations, Supply Chain and Data Analytics to understand business processes, translating them into technical specifications, and ensuring the successful deployment and maintenance of the NetSuite platform.  The role will manage integrations with both internal platforms and third-party software systems.

You Will:

• Act as NetSuite system owner to understand & maintain business processes and integrations
• Act as a liaison between business units and technical teams to gather, analyze, and document business requirements
• Configure and customize NetSuite ERP modules (e.g., Financials, Inventory Management, Order to Cash, Procure to Pay, Supply Chain Mgmt) to align with business needs
• Participate in process mapping, workflow analysis, and system design to improve efficiency
• Proactively manage tickets & projects relating to NetSuite functionality, ensuring timely & effective resolution either through personal efforts or coordination with third-party NetSuite support team
• Develop functional specifications and collaborate as needed with third-party developers for customizations or integrations
• Proactively support Company’s SOX Program and act as a primary owner of key SOX controls for NetSuite ERP, requiring participation in walkthroughs, test of operating effectiveness procedures and gathering requested documents ensuring highest level of compliance. 
• Provide training and support to end users to maximize the platform’s potential
• Perform testing, troubleshoot issues, and support user acceptance testing (UAT) activities
• Maintain strict change management controls
• Maintain system roles, permissions, workflows, and configurations
• Support internal and external audits, as required
• Create NetSuite system documentation including policies, procedures, workflows, and user guides
• Stay updated on NetSuite product updates and recommend best practices for implementation and new functionality
• Fulfill other NetSuite ERP system requests, as assigned

You Have:

• Bachelor’s degree in Business Administration, Finance, Accounting, Computer Science, or a related field
• At least 7+ years of experience in implementing or supporting NetSuite ERP systems
• Strong preference for NetSuite professional certifications, including NetSuite SuiteFoundation Certification, ERP Consultant or Administrator Certification, or similar equivalents
• Strong preference for Experience with EDI, working with major retailers
• Strong understanding of point to point or integrations via a middleware
• Strong understanding of accounting principles and financial processes
• Strong understanding of purchasing and supply chain management
• Proficiency in NetSuite modules such as Financials, CRM, Supply Chain Management, or Manufacturing
• Experience with SuiteScript, SuiteFlow, or SuiteAnalytics is a plus
• Analytical problem-solving skills with an ability to troubleshoot complex issues
• Excellent communication and interpersonal skills for collaborating with diverse stakeholders

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles
• Unlimited PTO, company holidays, and quarterly mental health days
• Comprehensive health benefits including medical, dental & vision, and parental leave
• Employee Stock Purchase Program (ESPP)
• Employee discounts on hims & hers & Apostrophe online products
• 401k benefits with employer matching contribution
• Offsite team retreats

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