Engagement Manager

Responsibilities

• Collaborate with customer executive leaders to define and implement the overall strategy, manage day-to-day team relationships, and drive significant business impact.
• Engage with top-tier machine learning, product, engineering, and business teams across industries to help them develop and refine data and AI applications that deliver tangible business value.
• Partner with customer teams to grasp their internal operations and challenges, identifying areas where Shakudo can make the most significant impact.
• Manage customer onboarding, conduct business reviews, and sustain the long-term health of the customer base.
• Handle day-to-day delivery, manage project timelines, and oversee customer deliverables.
• Maintain the long-term health of the customer base by identifying and addressing potential risks or concerns.
• Establish an effective feedback loop between the customer team and internal product, machine learning, engineering, and go-to-market teams.
• Strategically identify ways to standardize customer success and resolve issues for future customers.

Qualifications

• Minimum of 4 years in management consulting or customer engagement roles.
• At least 2 years of direct technical experience or close collaboration with engineers on technical projects.
• Ability to thrive in a fast-paced, ambiguous environment.
• Outstanding leadership, presentation, and communication skills, with a proven ability to influence cross-functional teams.
• Deep understanding of data and AI technologies and their applications in enterprise contexts.

Desired

• Technical degree in computer science, engineering, or a related quantitative field.
• Practical knowledge of SQL and some coding abilities (Python).

Why Shakudo Stands Out

• Work on cutting-edge technologies in machine learning and high-performance computing.
• Contribute to a platform that reshapes how organizations leverage data and AI.
• Be part of a dynamic team that values innovation, efficiency, and diversity.