Full-Time
Administrative Authorizations & Insurance Specialist
Posted on 9/8/2026
Arundel Lodge
Compensation Overview
$18 - $20/hr
Edgewater, MD, USA
In Person
Category
 Medical, Clinical & Veterinary (1) |
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Requirements
- At least 1 year of experience in a behavioral health or medical office setting performing insurance verification, authorization processing, and patient billing.
- Proficiency with electronic health record systems.
- High school diploma or equivalent.
- Ability to work independently with minimal supervision while managing multiple priorities.
- Proficiency in computer applications, electronic health record systems, and insurance portal navigation.
- Clear and professional verbal and written communication skills.
- Ability to collaborate effectively with clinical, administrative, and billing teams.
- Cultural sensitivity and respectful communication with diverse populations.
- Ability to maintain required agency clearances, including drug screening, tuberculosis testing, background check, and driving record review if applicable.
- Ability to provide front desk registration and appointment scheduling support across multiple locations.
Responsibilities
- Verify client insurance eligibility, benefits, and behavioral health coverage before service delivery.
- Prepare, submit, and monitor authorization requests for outpatient mental health services through payer portals.
- Maintain accurate documentation of authorization approvals, denials, and expiration dates in the electronic health record.
- Communicate authorization updates to clinical, administrative, and billing teams.
- Reconcile authorizations with scheduled and completed services to ensure compliance and billing accuracy.
- Collect co-payments and outstanding patient balances according to agency payment policies.
- Assist the billing department with claim resolution, identify discrepancies, and respond to payer inquiries.
- Stay current on payer requirements, authorization processes, and benefit structures across major insurance providers.
- Respond promptly and professionally to client and staff inquiries about insurance coverage, authorizations, and account balances.
- Perform other duties or special projects assigned by the Practice Manager or agency leadership.
- Apply the principles of the Recovery Model in interactions with persons served.
- Adhere to Arundel Lodge policies and procedures.
Desired Qualifications
- Post-secondary coursework or certification in healthcare administration, billing, or insurance processing.
- Experience using payer web portals.
- Experience with Credible electronic health record system.