Full-Time
Support Engineer
Tier 1, Salesforce Certified
Posted on 9/2/2025
Litify
51-200 employees
SaaS platform for legal case management
Compensation Overview
$75k/yr
Remote in USA
Remote
 IT & Security (1) |
|---|
- 1-3 years of technical customer facing experience (preferably in the SaaS space)
- 1-3 years of experience working in Salesforce and Salesforce certifications such as ADM-201
- A love of solving puzzles, troubleshooting, problem-solving, and learning something new every day
- Experience working with a ticketing system (preferably Atlassian Jira and Service Cloud)
- Excellent judgment, analytical thinking, and attention to detail
- Superb time management and organizational skills
- Ability to work in an ever-changing and fast-paced environment
- Capable of communicating technical information to non-technical audiences and catering communication to needs of customers
- Strong cross-functional collaboration skills, relationship building skills and ability to achieve results
- Strong verbal and written communication skills and the ability to present a polished, professional, and diplomatic image to all stakeholders
- Work directly with customers to complex Salesforce/Litify issues and answer technical questions
- Debug complex issues and be able to quickly discern between configuration issues, product bugs, and Salesforce platform bugs
- Reproduce issues in Salesforce sandboxes and demo orgs
- Identify potential product bugs and provide all relevant information (issue detail, steps to reproduce, etc.) to Litify Tier 2 Support
- Work closely with Customer Success Managers to collaborate on potential solutions and next steps
- Perform basic configuration changes in Salesforce (Modify Permissions, Update Records, Tweak Automations [Flows, etc.])
- Participate in special projects such as providing support for products in beta
- Develop knowledgebase articles and video walkthroughs for the Litify Community
- Contribute to Support Engineering’s culture of collaboration, continuous improvement, and positivity
- A bachelor’s degree from an accredited university is a plus
- Familiarity with APIs and how they work (POST/PATCH/PUT/GET)
- Experience with advanced Salesforce tools (Dev Console/Data Loader/Workbench)
- Experience with Web Debugging tools (Postman/Browser Dev Console/Telerik)
- Understanding of web technologies (HTML, CSS, and JS)
- Familiarity with SSO Technology (SAML/Oauth)
- Previous experience working on a SaaS platform/company
- Experience converting processes/fixes into neatly organized content
- Familiarity with the legal industry and/or accounting
Litify provides a legal operating system and case management software designed for law firms, corporate legal departments, and government agencies. It is a SaaS platform that consolidates multiple legal processes into one system, allowing teams to collaborate, access real-time information, automate routine tasks, and analyze data to improve performance. The product works by offering a flexible, secure, cloud-based platform that clients subscribe to, with optional configurations, data migration services, and training to tailor it to their needs. Litify sets itself apart by delivering an end-to-end, industry-focused platform that integrates workflow automation, analytics, and collaboration in one place, along with a strong emphasis on customer success and ongoing support. The company's goal is to help legal teams operate more efficiently, reduce costs, and make informed decisions through digital transformation of their processes.
Company Size
51-200
Company Stage
Series A
Total Funding
$58.7M
Headquarters
New York City, New York
Founded
2016
Simplify's Take
What believers are saying
- Bessemer Venture Partners took majority stake March 27, 2026, fueling expansion.
- 54% YoY revenue growth in 2023 with 450+ enterprise clients across regions.
- AI agents and AWS-Anthropic collaboration drive adoption in legal AI trends.
What critics are saying
- Clio erodes market share with cheaper alternatives targeting law firms now.
- Salesforce Legal Cloud Winter '27 commoditizes features, migrates 450 clients.
- Thomson Reuters CoCounsel 3.0 displaces AI agents in corporate departments.
What makes Litify unique
- Litify builds end-to-end legal platform on Salesforce for 55,000 professionals.
- AI-native Platform of Action executes autonomous workflows like conflict checking.
- Same-day digital disbursements via Confido Legal modernize PI settlements.
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Benefits
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Growth & Insights and Company News
6 month growth
↓ -1%1 year growth
↑ 1%2 year growth
↓ -4%Bessemer Venture Partners Poured Millions Into Litify; Here's Why One of the World's Top V March 27, 2026 Published by Barnali Pal Sinha Posted on March 27, 2026 Venture capital is leaning harder into vertical SaaS that can become the operating system for an industry, especially in sectors where workflows are complex and change comes slowly. Legal fits that profile. As law firms and corporate legal departments face tighter cost scrutiny and higher client expectations, demand is rising for platforms that integrate intake, matters, document management, timekeeping, billing, and reporting into a single, organized system. That shift clearly creates an opening for investors seeking scalable enterprise software with durable retention and expansion potential. An End-to-End Legal Operating System Built for Scale Litify, a premier platform engineered on Salesforce that is boldly transforming the legal sector, delivers a comprehensive case and practice management framework to fill this critical market gap. It fluidly combines automation, document creation, intake management, and fiscal reporting within a single cohesive interface. This architecture specifically targets the systemic friction hindering contemporary legal operations. It replaces legacy software with a dynamic, cloud-based infrastructure. Furthermore, Litify is designed to manage a legal practice as a sophisticated, data-centric enterprise. Today, the platform is used by more than 55,000 legal professionals across +450 enterprise clients, a scale that signals operational maturity, not early experimentation. That level of adoption suggests the platform and its architecture can support complex workflows, enterprise-grade security expectations, and the reporting rigor demanded by top legal teams. It also points to meaningful runway for expansion inside existing accounts as more practice groups and departments standardize on a single system. Why Bessemer Venture Partners backed Litify with millions Acknowledging this vast potential, premier venture capital firm Bessemer Venture Partners recently secured a majority stake in Litify. Bessemer is distinguished for identifying cloud and SaaS leaders in their infancy, having previously backed industry titans such as Shopify, Pinterest, and Twilio. This substantial capital commitment signals profound confidence in Litify's trajectory toward undisputed market leadership. With total funding now reaching $78.6 million, Litify possesses the robust financial resources required to fast-track product development and aggressively capture market share. According to Bessemer partner Brian Feinstein, who also serves as Chairman of Litify's Board of Directors, "Litify stands out as the legal technology player that is uniquely positioned to transform legal business operations at its core." This infusion of strategic capital not only enables Litify to scale rapidly but also solidifies its status as the industry standard. What Litify's growth signals for the future of legal tech Litify's impressive trajectory highlights a broader, undeniable shift in the global legal sector's enterprise software landscape. As technological adoption accelerates, the absolute standard for what constitutes acceptable legal technology is rising exponentially. The outdated era of clunky on-premises servers is permanently ending. Litify's success highlights that the future of legal teams lies in agile, comprehensive SaaS platforms that prioritize workflow automation and deliver measurable ROI. For institutional investors monitoring enterprise software trends, Litify represents a prime example of vertical SaaS executing flawlessly. Supported by Bessemer's strategic guidance and an expanding user base, Litify is not just surviving the legal tech revolution; it is actively dictating its terms. This dynamic company is a highly serious contender that savvy market watchers must keep on their radar as it fundamentally reshapes the future. Disclaimer: Projections regarding Litify's growth and market influence reflect current market observations and strategic insights; results may differ as the legal technology landscape develops. Recent press releases. March 27, 2026
Litify, a legal operations platform, has launched its AI-native Platform of Action, designed to help legal teams execute work with greater speed and intelligence. The company has evolved from a system of record into an execution-focused platform embedding AI-driven actions directly into workflows. Built on Salesforce, Litify serves over 55,000 legal professionals and 450-plus enterprise clients. The platform has released more than 10 AI agents in the past year, including tools for conflict checking, document drafting, medical chronology generation and case analysis. These agents autonomously execute multi-step workflows rather than simply surfacing insights. CEO Curtis Brewer said the platform addresses legal teams' reliance on disconnected tools and manual workflows. The company has raised $295 million to date and is launching a podcast series featuring legal operations leaders.
Litify launches same-day Digital Disbursements. Powered by Confido Legal, this is the first tool of its kind for personal injury settlement payouts. NEW YORK-(BUSINESS WIRE)-Litify, the all-in-one platform powering legal's top performers, announced today the availability of same-day digital disbursements to streamline personal injury settlements and empower plaintiff firms with a modern experience, meeting today's expectations for instant access to funds and reducing the risk of check fraud. Through a strategic partnership with Confido Legal, a premier payment processing platform, Litify clients can now securely automate, track, and manage every disbursement to their clients directly within the Litify platform, complete with configurable approval workflows and payout options for each transaction. According to Litify clients who have already made the switch to digital disbursements, 80% of their clients have chosen an instant disbursement when given the option. Share "For competitive plaintiff firms, providing an excellent client experience is critical, as referrals, reviews, and word-of-mouth are the foundation of brand reputation and new client acquisition," said Litify Chief Product Officer Lauren Rothrock. "With the rising demand for instant and virtual payment options, closing each case with a disbursement process that's mobile, flexible, and modern is now as important to a firm's continued success as that initial phone call. At Litify, we're focused on enabling our clients to offer an exceptional experience from start to finish, which is why we're excited to be the first to bring digital disbursements to market for personal injury claims." While payment technology has evolved over the last decade, many personal injury firms are still using highly manual settlement and disbursement processes. According to information gathered by Litify, 80+% of personal injury settlement payouts are still paid via paper check, increasing the risk of human error or check fraud and leading to slow turnaround times for plaintiffs. In some cases, it can take six weeks or more following a settlement for a plaintiff to receive their disbursement. "Digitizing disbursements isn't just a process upgrade - it's about meeting the expectations of the next generation of plaintiffs who are used to fast, digital payments. The process of disbursing settlement funds is stuck in the past. This is the next big opportunity for operational efficiency and client satisfaction," said Emery Wager, Co-Founder of Confido Legal. "We're excited to partner with the Litify team, who continue to push the boundaries of what's possible with technology and integrated finance to transform the business of law." Today's consumers increasingly expect virtual and contactless payment options. According to Litify clients who have already made the switch to digital disbursements, 80% of their clients have chosen an instant disbursement when given the option. Together, Litify and Confido Legal are modernizing the personal injury settlement process - via instant deposit or ACH, with additional payout options like PayPal coming soon - so that firms can meet and exceed the expectations of an all-new generation of clients. The digital disbursement capabilities adhere to Litify and Confido Legal's strict security standards and to federal regulations that protect cardholder data and account information and govern ACH transactions. Within the Litify platform, clients can configure permissions and approval workflows for each matter to prevent unauthorized disbursements and keep reliable, auditable records for trust and IOLTA account transactions. In most states, proper recordkeeping is key, including tracking who received the funds, when they were disbursed, and who approved the disbursement. Learn more in the State-By-State Guide to Disbursing Client Funds Electronically for Law Firms. Available now, Digital Disbursements completes the end-to-end financial process within Litify. While a firm is working a case, Litify captures every expense and provides a visual financial summary of all transactions. As the firm begins negotiations, an attorney can use the settlement calculator to preview different scenarios in real-time based on the financial information already saved in the platform. Now, as a settlement is received, firms can easily approve and digitally disburse that payment to the client, and the client can receive their payout on the same day. To get access or to learn more about the benefits it can bring to your team, contact your Litify Customer Success Manager or request a meeting today. About Litify The platform powering legal's top performers. Litify helps law firms and corporate legal departments achieve better business performance with an all-in-one platform that standardizes, measures, and improves their legal operations. The industry-leading platform combines secure cloud-based technology, configurable and automated workflows, and a powerful business analytics engine to deliver a solution that evolves with each business. Capabilities include matter and intake management, document generation, timekeeping and billing, legal front door and corporate eBilling, real-time dashboards and analytics, mobile, and much more. About Confido Legal Confido Legal helps law firms integrate digital payments into their workflows to reduce costs, streamline operations, and enhance the client experience - all while complying with ethical obligations. The company's disbursement solutions enable firms to send settlement funds instantly, eliminating the delays and inefficiencies of paper checks. Designed for security, compliance, and powerful integrations, Confido Legal ensures that firms can send and receive payments faster while maintaining financial controls and oversight. Media Contact Julia Woodward Litify [email protected] More News From Litify NEW YORK-( BUSINESS WIRE )-Litify, the all-in-one platform powering legal's top performers, today released the second annual 2024 State of AI in Legal Report. The comprehensive report is the result of a nationwide survey conducted by an independent market research firm to identify the continued use and impact of artificial intelligence across the legal sector. The second annual report includes insights from a random sample of verified legal professionals and near-equal representation from plain... NEW YORK-( BUSINESS WIRE )-Litify, the all-in-one platform powering legal's top performers, today announced the availability of Litify AI and a forthcoming roadmap of AI-powered capabilities focused on driving efficiencies in case and document management. Litify has worked closely with its clients over the past year to identify where generative AI can drive true value for their businesses. The company is also leveraging the security and innovation of AWS and Anthropic to deliver its AI capabili... NEW YORK-( BUSINESS WIRE )-Litify, the all-in-one enterprise legal platform for law firms and in-house legal teams, has announced it is collaborating with Amazon Web Services (AWS) and Anthropic to support the development of responsible AI solutions for the legal industry. This responsible development approach was forged from the need to develop AI capabilities using appropriate precautions catered to the sensitive nature of legal information and need for enhanced data security. Powered by AWS...
Litify launches ai-based document management product.
NEW YORK--(BUSINESS WIRE)--Litify, the all-in-one legal platform for law firms and in-house legal teams, today announced record company performance in 2023. The legal platform is now used by 400+ enterprise clients and 55K+ legal professionals, primarily in personal injury, insurance defense, and immigration law firms and the in-house legal departments of Fortune 500 companies across North America and Europe. The company’s results reveal 54% growth in revenue year-over-year while expanding profitability. “2023 was a standout year for Litify and is a testament to the way our clients are advancing the legal industry. Our customers work across a diverse set of practice areas, but something they all share is a drive to continuously innovate and improve their businesses. I’m impressed by their results on our platform — and grateful that they choose Litify to transform their operations,” said Litify CEO Curtis Brewer