Full-Time
Practice Support Assistant
Bronson Family Medicine
Updated on 9/9/2026
Bronson Methodist Hospital
Southwest Michigan health system
No salary listed
United States
In Person
Category
 Medical, Clinical & Veterinary (1) |
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Required Skills
Infection Control
Customer Service
Requirements
- A high school diploma or general education degree (GED) and 3-6 months of related experience are required.
- Keyboarding and computer skills, accurate filing ability, professional communication, customer service skills, and the ability to perform light clerical duties are required.
- The ability to organize, alphabetize, file, and prioritize multiple tasks is required.
- Excellent math skills and the ability to use basic office equipment are required.
- The ability to maintain confidentiality of sensitive medical information is required.
- Excellent verbal and communication skills are required.
- The ability to maintain positive customer service and establish effective working relationships with office staff and employees in a team environment is required.
- The role requires sustained computer-terminal work, close visual tolerances, hand-eye coordination, and the ability to walk, stand, stoop, bend, sit, and lift light objects.
- The ability to maintain patient confidentiality of data and information is required.
- The role requires accurate and timely documentation, completion of required training and education, and knowledge of hospital safety and infection-control policies and procedures.
- Patients, families, visitors, customers, and employees must be treated with kindness and respect, with teamwork and integrity demonstrated in work activities.
Responsibilities
- Answer phones, greet patients, schedule appointments, check in patients, prepare and retrieve files, and direct telephone calls.
- Register patients and customers and confirm patient, guarantor, demographic, and insurance information.
- Complete all required fields in the practice management system.
- Determine patient co-payments using the electronic insurance verification system and collect current and past-due payments.
- Enter charges and payments into the MISYS/Tiger system or another practice management system.
- Prepare encounter forms for charge entry using the correct ICD-9 and CPT codes as they relate to Codescan.
- Schedule and coordinate patient appointments, tests, and referrals according to office and provider preferences and patient needs.
- Answer telephones, take messages, route callers, and provide or relay information consistent with service standards.
- Maintain patient medical records according to current required standards.
- Obtain patient authorization for transfer of private health information.
- Perform office duties including sorting and distributing mail, copying, filing, faxing, ordering supplies, and completing forms.
- Compose, format, type, and proofread standard letters, reports, correspondence, and other documents.
- Maintain a clean unit environment and work area and report equipment malfunctions or problems to appropriate personnel.
- Maintain accountability for assigned special projects.
- Establish and maintain effective working relationships within the organization.
- Ensure accurate and timely documentation for activities within areas of responsibility.
- Maintain provider schedules, including meetings, appointments, cancellations, rescheduling, and add-on appointments.
- Print physicians' daily schedules.
- Run reports from the MISYS/Tiger system, including charge summary and missing-ticket reports.
- Prepare deposits, complete daily deposit verification forms, and verify deposit accuracy.
- Perform duties assigned by the physician, practice manager, or office supervisor.
- Maintain unsupervised access to unit medication rooms for stocking or retrieving supplies.
- For Practice Centralized Services, enter demographics and insurance information for clinical patients, review accounts for missing or inaccurate information, and communicate with office staff to ensure accurate registration.
- Complete required training and education, including department-specific requirements.
Desired Qualifications
- Previous experience working with medical insurance is highly preferred.
- Previous computer experience with hospital-based programs such as Medic, MISYS, or Tiger, or another practice management system, is preferred.
Bronson Methodist Hospital is a nonprofit health system serving southwest Michigan. The system provides hospital, primary, specialty, emergency, outpatient, rehabilitation, and community health services through regional care locations. It serves patients, families, clinicians, referring providers, and communities throughout southwest Michigan. Its operating model centers on coordinated hospitals and practices supported by clinical programs, technology, facilities, supply chain, and administration. Teams work across nursing, physicians, allied health, rehabilitation, technology, facilities, administration, and patient access. Work depends on coordination among clinical, operational, technical, and support teams across its care settings and communities.
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