Client Relationship Manager

This position oversees the planning department including all team members, procedures and processes for Sage Path Financial Consultants. Key responsibilities include oversight of processes, preparation of financial plans, investment research and analysis, and coordination of client service needs with team members. The Client Relationship Manger reports to and is employed by Jenny McAdams.

Sage Path Financial Consultants is an independent financial services practice of Thrivent Financial. We take a broad-based approach to helping our clients achieve multiple financial goals. Sage Path Financial Consultants helps our clients analyze their current situation, develop in-depth financial programs, and help them implement an integrated financial strategy.

This is a full-time, in-office position out of Genevia, IL.
Compensation: $60,000 - $75,000 annually dependent upon experience
Benefits: Health Insurance options (employee only), PTO; Holiday Pay

Position Roles/Responsibilities/Accountabilities

• May coordinate scheduling and manage calendars
• Manage email review and follow-up as necessary
• Update CRM (Salesforce) with client information and managing tasking updates in the system
• Monitor applications throughout underwriting process
• Interact with clients to ensure a smooth and consistent experience
• Collaborate with financial associates to assist customer/member to purchase, sell, hold or exchange securities products
• Verbal or written communications with prospective or existing customers regarding financial matters
• Handles incoming telephone calls and responds to requests for information
• Performs routine administrative duties such as maintaining office supplies and processing mail
• Prepares or coordinates the preparation of routine correspondence, reports, and special projects typically of a routine nature
• Drives client/member facing activity in the practice by scheduling meetings with client/members on behalf of the practice’s FA
• Participates and drives marketing services including direct-mail, fraternal activities, seminars, meetings
• Conducting substantive research or information gathering that will be used with making securities product recommendations or providing investment advice (e.g. conducting due diligence, etc.)
• Prepare and update financial plans and presentation material for client meetings
• Enter information into financial planning software and prepare draft financial plans
• Deepen existing client relationships through processing of client requests, resolving client questions, and making sure client information and documentation are up to date
• Finalize, submit, and track all client account and application paperwork
• Gather and maintain customer suitability information
• Research and analyze investment and portfolio allocations
• Assist in generating performance reports
• Fill out necessary forms for opening and maintaining accounts
• Handle request for transfers of funds in and out of accounts
• Identify and offer recommendations on how to optimize workflows
• Other responsibilities as assigned by the Lead Advisor
• Note: CANNOT be listed as the servicing representative AND need to note their FA is selling agent within the rep questionnaire. 

Position Qualifications

• Previous administrative/secretarial experience desired
• 3+ years industry experience required 
• Certified Financial Planner or Chartered Financial Analyst designation; valued but not a prerequisite
• Securities (6/63, 7/66, or 7/63 & 65) and Life, Health, and Annuity registration required
• Bachelor’s degree in Financial Planning, Finance, Accounting or Economics preferred
• Extremely strong organizational skills
• Strong communication and interpersonal skills
• Technical computer aptitude and knowledge of business tools (e.g., Microsoft Word, Excel, PowerPoint, Salesforce) or ability to learn
• Ability to handle multiple tasks and maintain a high quality of work while experiencing frequent interruptions
• Ability to maintain integrity of sensitive/confidential information

Competencies

• Planning/Organizing
• Client Focus
• Communication
• Interpersonal Skills
• Teamwork and Collaboration
• Adaptability/Flexibility
• Strong technological proficiency

External/Internal Dependencies

• Must be able to work with all roles of the Sage Path Financial Consultants team
• Must be able to represent the organization in work with external clients
• Must be able to cultivate and maintain relationships with outside organizations

As part of Sage Path Financial Consultants' recruiting/hiring/contracting process, a verification of a candidate's background will be made to complete the process. Fingerprints will be required as part of FINRA registration process for submission to the Federal Bureau of Investigation for review against nationwide fingerprint records.

All persons with securities registrations are subject to TIMI’s Outside Securities Accounts Policy which requires all outside brokerage accounts to be maintained at one of the firms designated by TIMI.

Pay Transparency

Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any otherstatus protected by applicable local, state, or federal law. This policy applies to all employees and job applicants.

Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources.