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Senior Technical Consultant
Posted on 9/23/2022
INACTIVE
Locations
United States
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
AngularJS
Customer Service
JavaScript
Java
Leadership
Management
Microsoft Azure
PHP
React.js
Ruby
Sales
Salesforce
Requirements
  • Strong experience with Microsoft and related products; e.g. on-prem ADFS, Sharepoint, and Exchange; OWA, WS-FED, Cloud M365 (Office, Dynamics, Sharepoint, hybrid Exchange, hybrid join desktops, Intune, Autopilot), Azure AD, Conditional access policies
  • 5+ years experience as a technical consultant in the IAM space delivering solutions to external customers
  • Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
  • Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
  • Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
  • Familiar with API management using Mulesoft, Axway or Apigee preferred
  • Ability to work independently and multi-functionally supporting the development of client work you're doing
  • General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
  • Knowledge of typical enterprise identity life cycle management processes and standards
  • SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred
  • Ability to Multi-task and manage multiple customer engagements is a requirement
  • Able and willing to be a hands-on contributor
  • Superb communication skills, including issue tracking, triaging and crisis management
  • Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information thoughtfully
  • Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
Responsibilities
  • Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
  • Gather, analyze, and document post-sales requirements
  • Communicate to customers and partners at the technical and/or functional level appropriate for the situation
  • Be dedicated in providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
  • Be prompt and deliver high quality service and leadership to align with customer goals and requests
  • Manage project scope, schedule, status, and documentation
  • Mentor and train customers on the service
  • Act as a liaison between Customers and Product Management to drive product development
  • Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
  • Interact with management and other roles within the customer organization and Okta
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
  • Perform hands on technical design, configuration, and troubleshooting of the Okta service
  • Shape and Influence Okta's growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
  • Manage multiple concurrent deployment projects
  • Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
  • While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
  • You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities
  • Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
  • Utilize knowledge of typical enterprise identity life cycle management processes and standards
  • Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
  • May provide mentoring, guidance, and expertise to less experienced team members
  • Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
  • Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
  • 25% future travel required to customer sites
Desired Qualifications
  • Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, OAuth, OpenID Connect)
  • AD and LDAP experience is preferred
Okta provides online identity verification solutions.
Company Overview
Okta provides online identity verification solutions.