Operations Manager @ Deer Valley Resort

Operations & Logistics (1)

Year Round

Classic, consistent quality from a winning team!

Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).

Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match

PURPOSE OF POSITION: Assist the General Manager in overseeing the operations at Silver Baron Lodge. Duties include, but are not limited to, financial performance, operational excellence of luxury standards, and maintenance of the property, while providing leadership to staff through example, training programs, and coaching. Develop and implement procedures and train staff to provide luxury levels of customer service using the Deer Valley Difference. Extensive communication with and assistance given to guests and owners. Ensure that each guest and owner experience with the supervised departments surpasses expectations.

RESPONSIBILITIES:

Coordinate various operations at Silver Baron Lodge, working with all departments and department managers to foster a spirit of teamwork and cooperation
Maintain a high level of communication with other staff, departments, owners, guests, and vendors
Work with preferred vendors and contractors to ensure that all services and work undertaken are completed to a high standard
As a member of Deer Valley Management Team, demonstrate and uphold all DVR policies and provide corrective discipline action when necessary
Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy
Document problems and resolutions and respond promptly to all owner and guest requests.
Cultivate and maintain owner / HOA relationships to help generate Rental Management Agreements
Assist department managers to recruit, train, motivate, supervise, schedule, and evaluate the performance of the guest services staff
Check and approve timesheets
Coordinate damage inspections of rental properties after each departure
Receive and record incoming invoices. Upon department manager approval, code and submit check requests. Research any questionable invoices/discrepancies
Ensure all month end procedures are accomplished in a timely fashion
Ensure all operations at Silver Baron adhere to budgetary guidelines and service standards, implementing controls/checklists as appropriate
Concierge tasks, including pre-arrival communication and making reservations for restaurants, transportation, childcare, and other activities
Provide guests with directions, information, and instructions
Front desk tasks, including answering phones, checking guests in and out, selling lift tickets, and dealing with guest requests
Warm welcome tasks, such as pick up/drop off of luggage
Housekeeping oversight, including deep cleaning projects, daily line-up meetings, ordering, inventory management, and daily shift responsibilities
Ensure staff professionalism through coaching, adherence to dress codes, and maintaining an uncluttered and well supplied workspace, proper training materials, and clear channels of communication
In conjunction with the Silver Baron Management Team, review monthly financial statements, including balance sheets and profit and loss statements
Having working knowledge of all department operations and cross train as needed
Provide oversight related to all building management and maintenance issues, including monitoring of maintenance projects to completion prior to owner or guest arrival and working with sub-contractors
Assist in managing and developing the annual operating budget for Silver Baron Lodge
Attend association board meetings and annual meetings as required
Monitor and handle owner and guest complaints expeditiously to complete resolution or escalating as necessary
Other duties and responsibilities as assigned

QUALIFICATIONS:

Minimum three years of management experience in hospitality required
Possess an understanding of budgets and front office accounting procedures
Working knowledge of HOA management and specific governing documents
Must be available for varied shifts, including holidays and weekends
Must be able to multi-task, be organized, and prioritize effectively
Must be able to lift at least 30 lbs. and have a valid driver’s license and good driving record
Have excellent understanding of computer skills, systems, property management, and guest service tools
Possess strong interpersonal verbal and written communication skills and the ability to develop professional relationships with Association Board of Directors, homeowners, guests, and staff
Possess tremendous patience and understanding, superior problem-solving skills, and have a great sense of humor and professional demeanor

DATES OF EMPLOYMENT:

Year Round

PAY RATE:

$68,000 - 75,000 annually, dependent on experience

Deer Valley Resort is an Equal Opportunity Employer.

Operations Manager

Silver Baron Lodge

Deer Valley Resort

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