Commercial Insurance Team Leader

Company:

Marsh

Description:

We are seeking a talented individual to join our Commercial Enterprise team at Marsh Ireland. The Commercial Enterprise Team Leader presents an exciting opportunity for someone looking to lead a team of Client Advisors, while engaging directly with clients and insurers. This role is ideal for someone who is not only looking to advance their career but also has a genuine interest in mentoring others and contributing to a collaborative team environment. If you believe you meet these criteria and are excited about the opportunity, it could be a great fit for you.

What can you expect:

• To be part of a company with a strong brand, committed to making a difference in people's lives.
• We help you be your best through interesting work, professional development opportunities and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• A hybrid working model - 3 days in the office and 2 days remote.

What you will be rewarded with:

• Competitive benefits: Including annual leave, excellent pension contributions, private medical cover, and more.
• A flexible benefits programme which provides you with the opportunity to tailor your benefits to meet your needs.
• Generous Family Leave: Comprehensive maternity, paternity, and adoption leave policies.

We will rely on you to:

• Lead and Inspire: Provide day-to-day management and leadership to the Commercial Enterprise team, fostering an environment of collaboration and innovation.
• Drive Business Success: Contribute to business planning and growth by delivering on allocated objectives for schemes and connected commercial ventures.
• Resource Allocation: Strategically allocate team resources to ensure that clients and internal colleagues receive the exceptional service they deserve.
• Empower Your Team: Supervise, coach, and mentor a team of Client Advisors, offering guidance and support to help them excel in their roles.
• Cultivate Continuous Development: Promote a culture of continuous self-improvement and the sharing of best practices, encouraging colleagues to enhance their skills and capabilities to meet business needs.
• Facilitate Training: Ensure that both technical and soft skills training is provided to the team as required, equipping them with the tools for success.
• Monitor Workflows: Oversee team workflows and individual workloads, ensuring efficient allocation of tasks and resources.
• Provide Constructive Feedback: Regularly assess the quality of individual and team outputs, delivering prompt and constructive feedback to support growth.
• Manage Team Dynamics: Address all matters related to team management, including recruitment, performance management, and the year-end performance and rewards process.
• Deliver Exceptional Client Service: Provide high-quality service and support to our client base, building strong relationships and addressing any concerns or issues that may arise.
• Resolve Complex Queries: Effectively handle complex client queries, delivering the best technical advice and service to clients and Client Executives.
• Collaborate Across Teams: Work closely with other teams in the Marsh business to resolve  complex matters, insurer queries and  accounts allocations ensuring a seamless client experience.
• Ensure Accountability: Oversee the completion of Balanced Scorecards and Development Plans, identifying and addressing knowledge gaps within the team.
• Network for Solutions: Engage with various divisions within Marsh to provide comprehensive client service solutions.
• Manage Your Portfolio: Take responsibility for your own portfolio of clients, demonstrating excellence in all aspects of service as a role model for team members.
• Ensure Compliance: Ensure that all colleagues adhere to Marsh compliance and business-specific procedures and guidelines at all times.

What you will need to have:

• The ability to inspire and guide colleagues, fostering a culture of excellence and ensuring that high-performance standards are not only set but consistently achieved.
• A strong commitment to delivering exceptional client service, with the agility to adapt to diverse client needs and a track record of maintaining outstanding client satisfaction.
• The capability to thrive in fast-paced environments, consistently meeting deadlines while maintaining quality and attention to detail. Excellent verbal and written communication abilities.
• A talent for establishing and nurturing strong relationships with a variety of internal and external stakeholders, ensuring open lines of communication and collaboration.
• A keen eye for accuracy, with good attention to detail and ability to review the work of yourself and others.
• Ability to quickly understand and apply insurance product and technical knowledge.
• A proactive approach to identifying opportunities for enhancing efficiency and accuracy, with the initiative to propose and implement process improvements.

What makes you stand out:

• Minimum 5 years relevant experience within Insurance
• Strong People Management skills
• CIP / ACII qualified
• Excellent IT and Digital Skills (including Excel and Word)    

Why join our team:

• To be part of a company with a strong brand, committed to making a difference in people's lives.
• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.